Tickets can contain information that is considered to be sensitive or confidential.
Private tickets solves this by limiting the access to the information to the user who requested the ticket and the Agent team. It takes privacy into account and establishes a ticketing process that no other user can have access to.
Creating Private tickets from Suptask App Home
- Navigate to Suptask App Home in Slack
- Press on the button Create a ticket
- Choose to create a Private ticket
- Select the Ticket Form
- Enter the information required by the Form and submit it.