Tickets can contain information that is considered to be sensitive or confidential, such as information from an employee.
Inbox Forms that are configured to be Private solves this where only the user who is the requester and the Agent team have access to the ticket.
Inbox Forms that are set to be Private can be submitted globally in your Slack workspace.
Private ticketing needs to be enabled per Ticket Form in the Inbox before you can use it. Edit the Type on the Form in order to adjust it to be Private.
Private tickets can be created from anywhere in Slack using the creation method via the Message Shortcut where Suptask is available.
You can also create tickets in group DMs and private channels.
Below follows examples on how Private ticket can be created.
