How to create Private tickets

Create Private tickets that can contain sensitive or private information.
Written by Sara
Updated 6 months ago

Tickets can contain information that is considered to be sensitive or confidential.

Private tickets solves this by limiting the access to the information to the user who requested the ticket and the Agent team. It takes privacy into account and establishes a ticketing process that no other user can have access to. 

Private ticketing needs to be enabled per Ticket Form before you can start to use it

Creating Private tickets from Suptask App Home

  1. Navigate to Suptask App Home in Slack
  2. Press on the button Create a ticket
  3. Choose to create a Private ticket
  4. Select the Ticket Form
  5. Enter the information required by the Form and submit it. 
  6. Done!

Create Private tickets from Direct Messages (DM)

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