Branding & White-labeling

Change the brand of the Suptask App and white-label it as your own

Renaming the Suptask App

The default name of the Suptask App in Slack is Suptask. In case you want to change the name to match your own branding, you can do so by following the steps below.

This is possible and can be done as a part of the configuration of the Suptask app in Slack.

App naming examples

You can specify any name of your choice to apply on the Suptask App, such as:

• IT Support

• Helpdesk

• HelpBot

• MyCompany Support

How to change the Suptask App name

1. Open the Suptask App in Slack

2. Click on the tab About

3. Press on the button Configuration

4. This will open up the configuration page of Suptask in your web browser.

5. Scroll to the bottom of the page and find the section Bot user

6. Press on Edit and select the name of your choice.

7. Done.

Depending on your Slack account settings, you might need a Slack user with the Workspace Owner role to apply this change.

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Customizing Suptask App Home

The home screen of the Suptask App in Slack can be customized with your own text content and layout, using Slack's building blocks.

This is the perfect way to create your own branded centralized support hub in Slack - where all your users navigate to and receive their own experience.

Customizations in this view can include everything from new sections, headers, text content and emojis. Making it easy to inform users with instructions and guidance on how to use your ticketing system in Slack.

Customization of Suptask App Home is a Custom feature. Contact Suptask Support to get started.

Customization Example

Branded layout

Here is a customized overview with content defined by the customer

Default original layout

Compared to the below which is the original layout

You can find an example layout that you can edit here.

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How to link directly to the Suptask App

The Suptask App has the following unique ID in Slack: A01FN6P6W7N

Link on the Web

You can link directly to the Suptask App from a website using the following URL, where the team parameter needs to be replaced with your own team ID in Slack:

https://slack.com/app_redirect?team=%3CYOUR_TEAM_ID%3E&app=A01FN6P6W7N

Link in Slack

Linking to the Suptask App is also possible by using the following schema. It can help you to direct your users to submit tickets using the Suptask App using Canvases, Tabs or Pinned messages:

slack://app?team={TEAM_ID}&id=A01FN6P6W7N&tab=home

Finding our Team ID in Slack

You can find your Slack workspace team ID by opening the Slack client i your web browser. In the URL, you will find the team id:

Example on how this can be linked in a channel

Link from a Slack Workflow button

Slack Workflow buttons can be sticky within a channel, allowing users to click a button to trigger an action. If you don't want to map Forms and Fields into Slack Workflows using the integration, you can create a solid user experience by linking to the Suptask App.

Use the link to the Suptask App, to embed to a message which sends a button to click to the user:

Example workflow setup

Example message sent to the user