# Branding & White-labeling ### Renaming the Suptask App The default name of the Suptask App in Slack is **Suptask**. In case you want to change the name to match your own branding, you can do so by following the steps below. This is possible and can be done as a part of the configuration of the Suptask app in Slack. #### **App naming examples** You can specify any name of your choice to apply on the Suptask App, such as: * IT Support * Helpdesk * HelpBot * MyCompany Support #### How to change the Suptask App name 1. Open the **Suptask** **App** in Slack 2. Click on the tab **About** 3. Press on the button **Configuration** 4. This will open up the configuration page of Suptask in your web browser. 5. Scroll to the bottom of the page and find the section **Bot user** 6. Press on **Edit** and select the name of your choice. 7. Done. {% hint style="warning" %} Depending on your Slack account settings, you might need a Slack user with the Workspace Owner role to apply this change. {% endhint %} *** ### Customizing Suptask App Home The home screen of the Suptask App in Slack can be customized with your own text content and layout, using Slack's building blocks. This is the perfect way to create your own branded centralized support hub in Slack - where all your users navigate to and receive their own experience. Customizations in this view can include everything from new sections, headers, text content and emojis. Making it easy to inform users with instructions and guidance on how to use your ticketing system in Slack. {% hint style="warning" %} Customization of Suptask App Home is a Custom feature. Contact [Suptask Support](https://support.suptask.com/getting-started/contact-support) to get started. {% endhint %} #### Customization Example **Branded layout**

Here is a customized overview with content defined by the customer

**Default original layout**

Compared to the below which is the original layout

You can find an example layout that you can edit [here.](https://app.slack.com/block-kit-builder/#%7B%22type%22:%22home%22,%22blocks%22:%5B%7B%22type%22:%22section%22,%22text%22:%7B%22type%22:%22mrkdwn%22,%22text%22:%22Welcome%20to%20the%20Support%20Hub%20%F0%9F%8E%AB%5CnThis%20is%20your%20central%20place%20to%20submit%20internal%20support%20requests.%20Click%20%5C%22Create%20a%20new%20ticket%5C%22%20below,%20select%20the%20right%20team,%20and%20provide%20as%20much%20detail%20as%20possible%20-%20it%20helps%20us%20resolve%20your%20request%20faster!%20All%20tickets%20are%20visible%20to%20the%20relevant%20team%20for%20faster%20response.%5Cn%5CnYou%20can%20submit%20tickets%20privately%20via%20direct%20message,%20or%20through%20the%20team%20channels%20where%20they'll%20be%20visible%20to%20the%20whole%20team%20for%20faster%20response.%5Cn%5Cn_Other%20team%20help%20channels%20will%20be%20rolled%20out%20soon._.%22%7D%7D,%7B%22type%22:%22divider%22%7D,%7B%22type%22:%22actions%22,%22elements%22:%5B%7B%22type%22:%22button%22,%22text%22:%7B%22type%22:%22plain_text%22,%22text%22:%22:ticket:%20Create%20a%20new%20ticket%22,%22emoji%22:true%7D,%22value%22:%22click_me_123%22,%22action_id%22:%22actionId-0%22%7D%5D%7D,%7B%22type%22:%22divider%22%7D,%7B%22type%22:%22header%22,%22text%22:%7B%22type%22:%22plain_text%22,%22text%22:%22My%20Tickets%22,%22emoji%22:true%7D%7D%5D%7D) *** ### How to link directly to the Suptask App The Suptask App has the following unique ID in Slack: **A01FN6P6W7N** #### Link on the Web You can link directly to the Suptask App from a website using the following URL, where the team parameter needs to be replaced with your own team ID in Slack: ``` https://slack.com/app_redirect?team=%3CYOUR_TEAM_ID%3E&app=A01FN6P6W7N ``` #### Link in Slack Linking to the Suptask App is also possible by using the following schema. It can help you to direct your users to submit tickets using the Suptask App using Canvases, Tabs or Pinned messages: ``` slack://app?team={TEAM_ID}&id=A01FN6P6W7N&tab=home ``` \ Finding our Team ID in Slack You can find your Slack workspace team ID by opening the Slack client i your web browser. In the URL, you will find the team id:

#### Example on how this can be linked in a channel

#### Link from a Slack Workflow button Slack Workflow buttons can be sticky within a channel, allowing users to click a button to trigger an action. If you don't want to map Forms and Fields into Slack Workflows [using the integration](https://support.suptask.com/integrations-automations-and-workflows/integration-guides/how-to-use-slack-workflows), you can create a solid user experience by linking to the Suptask App. Use the link to the Suptask App, to embed to a message which sends a button to click to the user: **Example workflow setup**

**Example message sent to the user**

--- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.suptask.com/setup-and-configure/branding-and-white-labeling.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.