# Create tickets from Suptask to JIRA

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This is a deprecated document which have been replaced by the [new JIRA integration](/integrations-automations-and-workflows/integration-guides/jira-software.md).
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### Overview

The Suptask integration with JIRA (e.g JIRA software) enables you to escalate tickets directly from Slack to JIRA. With a single reaction emoji (the 🌪️ :tornado:) you'll be able to create tickets to your choice of repositories, directly from a Suptask ticket in Slack. 

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Contact [Suptask Support](/getting-started/contact-support.md) to get access and help you set up the JIRA integration in Suptask.
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***

### **Prerequisites**

1. Create an API token for your user account in JIRA.(<https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/)\\>
   \
   Store the token once you have it. You will need it when configuring the integration within Suptask.&#x20;
2. The JIRA Project ID (e.g *10000*) of the Project where you want tickets to be created in.\
   Read more: <https://confluence.atlassian.com/jirakb/how-to-get-project-id-from-the-jira-user-interface-827341414.html&#x20>;
3. The issue type ID (e.g *10001*) which should be used when creating the issue in JIRA\
   Read more: <https://confluence.atlassian.com/jirasoftwarecloud/finding-the-issue-type-id-in-jira-cloud-1333825937.html>
4. The email of your JIRA/Atlassian user account e.g *<first.lastname@acme.com>*&#x20;
5. The URL of your JIRA Software instance e.g *<https://myacme.atlassian.net>*

***

### **Use the JIRA integration with Suptask**

* Make sure you are within the **Responder channel** of the **Inbox**.&#x20;
* On one of the received tickets in the channel, add the (the 🌪️ :tornado:) **reaction emoji** to the ticket message in the channel. See below for sample screenshot.&#x20;
* This will trigger a selection where you can specify to what **integration target** you want to **send the new ticket to**.&#x20;
* Use the **placeholders** to add in Suptask ticket information. Especially the ticketUrl placeholder is valuable as it takes you directly to the Suptask ticket in Slack as a reference.\
  These placeholders include the Suptask ticket link, description, fields, ID etc.&#x20;

Example screenshot on adding the tornado to a ticket message in the Agent Responder channel:

<figure><img src="/files/EeJdfGvkoiex2nfxxqlk" alt=""><figcaption></figcaption></figure>

After creating a related ticket in JIRA, the ticket message thread in Slack will receive the JIRA issue url, linking the both tickets together.&#x20;

<figure><img src="/files/bcDCBxY9OkG123IsIXeh" alt=""><figcaption></figcaption></figure>


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```
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