Custom Fields
Learn how to make use of Custom Fields in your Forms
Last updated
Was this helpful?
Learn how to make use of Custom Fields in your Forms
Last updated
Was this helpful?
You can customize the information users must provide when submitting a ticket, ensuring Agents have what they need to respond effectively.
Custom Fields allow you to add various types of input to your Form, such as list selections, multi-line text, and attachments.
The Static text field allows you to include instructions or helpful information to guide users through the submission process. You can add multiple fields to your Form for flexibility.
Custom Fields are created in your Suptask account and can be reused across different Forms.
Additional customizations can be done on Fields and Forms, such as what fields that the Requesters can see, like the Priority or Assignee field. Contact Suptask Support to get help with the customizations
You can create and manage Custom Fields on the Manage fields page.
The following types are available:
Single-line text User can write any kind of information such as a customer name or a date
Multi-line text User can write a lot of information on multiple lines such as a longer message or log data
Single-selection list User can select a single option from a list. You define what options a user can pick from.
Multi-selection list User can select multiple options from a list. You define what options a user can pick from.
Single Slack user Select a single user from your Slack workspace
Multi Slack user Select multiple users from your Slack workspace
Static text Add text with markup format to your form, allowing you to give instructions or general information to your users inside of your form.
Date time Select both a date and time.
Date Select a single date
Time Select a single time
File attachment(s) Attach files in your form.
Custom fields provides a number of possibilities to enhance the ticketing experience for your users.
Images and other files can be attached when submitting a ticket or attached to an existing ticket. All files are automatically synced and stored.
The File Attachment field type allow users to attach files into Forms where the custom field is added.
Create a new Attachment field:
Navigate to the Manage fields page
Press on New field
Select the File attachment(s) field type
Specify the name of the Custom Field, for example: Screenshots
Ones the field is created, it will be available to be added on any of your Forms.
This will allow your users to attach one or many files directly on the form.
Users can submit attachments by adding them to their Slack messages. By creating a ticket from the message, the attachments will automatically be included into the ticket.