Suptask with multiple workspaces
Last updated
Last updated
Organizations can sometimes have multiple Slack workspaces without making use of Slack Enterprise Grid. This can be an internal organization with multiple workspaces, or a partner / MSP who have multiple workspaces that they are managing towards their clients.
This enables several different use cases such as:
Connect Suptask as a Partner / MSP to manage ticketing for your clients
Connect Suptask with multiple standalone workspaces.
Multiple Slack workspaces can be connected together with Suptask, allowing you to manage ticketing across several different Slack workspaces.
Agents will retain a single overview of tickets across all workspaces including all the great features that comes with Suptask. Including dashboard analytics and reporting.
Suptask can connect these workspaces together by:
Establishing one workspace as the primary workspace where Agents will manage and respond to tickets.
Establishing one or many secondary workspaces, where users can submit, overview and track their tickets.
The Multiple workspaces feature is often used by an internal organization or a partner / MSP who manages tickets with their clients.
Slack Connect is often used for external communication with other organizations.
Slack Connect is locked down to individual channels, while the Multiple workspaces feature connects the complete workspace.
Multiple workspaces do not have any limitations on how tickets can be submitted.
Please contact support@suptask.com to learn more and get started.
