Multiple Workspaces & Slack Community
Connect Suptask across Slack multiple workspaces
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Connect Suptask across Slack multiple workspaces
Last updated
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Organizations can sometimes have multiple Slack workspaces without making use of Slack Enterprise Grid.
Suptask offers a unique solution that allow you to connect the complete workspaces together, without Slack Connect.
This can be an internal organization with multiple workspaces, or a workspace where you require to connect to several other external workspaces.
Connect Suptask as a Partner / MSP to manage ticketing for your clients.
Connect Suptask with multiple standalone Slack workspaces.
Connect Suptask and support your franchise partners using separate Slack workspaces.
Connect Suptask to support your users in your Slack Community
Multiple Slack workspaces can be connected together with Suptask, allowing you to manage ticketing across several different Slack workspaces.
Agents will retain a single overview of tickets across all workspaces including all the great features that comes with Suptask. Including dashboard analytics and reporting.
Suptask can connect these workspaces together by:
Establishing one workspace as the primary workspace where Agents will manage and respond to tickets.
Establishing one or many secondary workspaces, where users can submit, overview and track their tickets.
The Multiple workspaces feature is often used by an internal organization or a partner / MSP who manages tickets with their clients.
Slack Connect is often used for external communication with other organizations.
Slack Connect is locked down to individual channels, while the Multiple workspaces feature connects the complete workspace.
Multiple workspaces do not have any limitations on how tickets can be submitted.
Please contact to setup multiple workspaces and get started.
