# Multiple Workspaces & Slack Community

<figure><img src="/files/6JcfDVqveVkUiNh1nH0q" alt=""><figcaption></figcaption></figure>

Organizations can sometimes have multiple Slack workspaces without making use of Slack Enterprise Grid.&#x20;

Suptask offers a unique solution that allow you to connect the complete workspaces together, without Slack Connect.

This can be an internal organization with multiple workspaces, or a workspace where you require to connect to several other external workspaces.&#x20;

### Example use cases

* Connect Suptask as a Partner / MSP to manage ticketing for your clients.
* Connect Suptask with multiple standalone Slack workspaces.
* Connect Suptask and support your franchise partners using separate Slack workspaces.
* Connect Suptask to support your users in your Slack Community

### How Suptask can connect multiple workspace

Multiple Slack workspaces can be connected together with Suptask, allowing you to manage ticketing across several different Slack workspaces.&#x20;

Agents will retain a single overview of tickets across all workspaces including all the great features that comes with Suptask. Including dashboard analytics and reporting.&#x20;

Suptask can connect these workspaces together by:&#x20;

* Establishing one workspace as the primary workspace where Agents will manage and respond to tickets.&#x20;
* Establishing one or many secondary workspaces, where users can submit, overview and track their tickets.&#x20;

### Multiple Workspaces vs Slack Connect

* The Multiple workspaces feature is often used by an internal organization or a partner / MSP who manages tickets with their clients.
* Slack Connect is often used for external communication with other organizations.&#x20;
* Slack Connect is locked down to individual channels, while the Multiple workspaces feature connects the complete workspace.&#x20;
* Multiple workspaces do not have any limitations on how tickets can be submitted.&#x20;
  * [Learn more about Slack Connect](/setup-and-configure/customer-support/how-to-set-up-slack-connect-with-suptask.md)

{% hint style="info" %}
Please contact [Suptask Support](/getting-started/contact-support.md) to setup multiple workspaces and get started.&#x20;
{% endhint %}


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