# List of integrations ## Overview Suptask integrates with over 300+ systems that enables different workflows, automations and integrations. {% hint style="info" %} Integrations do not require any external product, such as Zapier or Make.com, as everything is setup and running in Suptask directly. You can optionally use an external product. {% endhint %} ## Most popular integrations ### Webhooks Webhooks integration enables communication between Suptask tickets and other systems by sending automated HTTP requests when specific ticket events occur. \ **Use Cases:** * Notify external systems about ticket updates, such as status changes or new replies. * Trigger workflows in external apps when tickets meet certain conditions. * Log ticket details in a custom system or analytics tool using webhook data. * Automate escalations by sending webhook requests to specialized tools for urgent issues. *** ### API API integration provides advanced customization and automation by enabling direct interaction between Suptask and any external platform. \ **Use Cases:** * Build custom workflows to sync ticket data with external systems. * Enrich tickets with data fetched from external APIs, such as customer profiles or transaction records. * Automate repetitive tasks, like updating multiple systems. * Create Suptask tickets from external systems. *** ### Slack Workflows Slack Workflows integration leverages Slack's built-in automation tools to streamline ticketing processes, enabling rapid communication and action directly within Slack. Slack Workflows offers a variety of integration possibilities. We have listed a set of examples below, but many more are available. \ **Use Cases:** * Create tickets from Slack Workflows. * Notify people and groups across channels. * Trigger workflows via webhooks to integrate ticket creation into any app of your choice. *** ### Web forms Receive tickets from online Web forms where your clients can submit the form to create a new tivcket request that you can manage in Slack. \ **Use Cases:** * Receive ticket requests from an online Web form * Send automatic replies back via email to the requester. * Manage the received Web form submission in Slack via Suptask. *** ### Google Sheets Google Sheets integration provides flexible tools for organizing ticket data, creating reports, and automating workflows. It enables centralized tracking and real-time updates, helping teams analyze ticket metrics with ease. \ **Use Cases:** * Automatically log tickets and ticket information. * Generate charts and dashboards for monitoring and performance reporting. * Analyze ticket trends to optimize support processes. *** ### GitHub GitHub integration bridges the gap between ticketing and development. Automatically sync ticket details with issues, track progress, and ensure seamless communication between support and engineering teams. \ **Use Cases:** * Create GitHub issues directly from Suptask tickets. * Sync ticket status and information updates with GitHub issue. * Enrich tickets with issues and PR information for better context. *** ### GitLab GitLab integration enhances collaboration for development-related tickets. Create issues directly from tickets and enrich ticket data. \ **Use Cases:** * Trigger GitLab issue creation when tickets involve development tasks. * Notify teams about pipeline failures linked to specific tickets. * Enrich tickets with GitLab merge request links for traceability. *** ### Jira Jira integration aligns ticketing with agile project management, providing a seamless link between support and development. This ensures tickets needing engineering support are efficiently tracked and resolved. \ **Use Cases:** * Automatically create Jira issues for tickets that need development work. * Sync ticket updates with Jira to keep teams up to date. * Enrich tickets with ticket details for broader project visibility. *** ### Zendesk Zendesk integration centralizes support operations by syncing ticket data with a robust helpdesk platform. \ **Use Cases:** * Create tickets from Slack to Zendesk. * Sync ticket updates between Slack and Zendesk in real-time. * Automatically enrich Slack tickets with information from Zendesk. *** ### Linear With the Linear integration you can syncing tickets and updates between both systems. \ **Use Cases:** * Automatically create Linear tasks. * Enrich tickets with Linear task details like priorities, statuses, or deadlines. * Sync ticket resolution updates with Linear task progress to maintain alignment. * Notify support teams in real-time when Linear tasks linked to tickets are completed. *** ### ClickUp ClickUp integration brings comprehensive task and project management to ticketing, enabling teams to link ticket actions with project timelines and priorities. \ **Use Cases:** * Automatically create ClickUp tasks for tickets requiring additional input. * Enrich tickets with progress updates and deadlines from ClickUp. * Sync ticket priorities with ClickUp task boards for better visibility. * Notify team members about ticket-related changes directly within ClickUp. *** ### PagerDuty PagerDuty integration connects incident management with ticketing workflows, providing real-time alerts and automated escalations for critical support issues. \ **Use Cases:** * Automatically create PagerDuty incidents when high-priority tickets are created. * Enrich tickets with PagerDuty response team data and incident timelines. * Sync ticket updates with PagerDuty resolution statuses to ensure accurate tracking. * Automate escalations to appropriate team members based on ticket severity. *** ### Intercom Intercom integration links customer communication with ticketing to provide context-driven support and proactive resolution strategies. \ **Use Cases:** * Create tickets from intercom conversations. * Enrich tickets with customer information and conversations. * Automate ticket updates to customers directly through Intercom. *** ### Salesforce Salesforce integration strengthens customer insights by linking CRM data with ticketing. This allows teams to deliver more personalized support and automate follow-ups for better relationship management. \ **Use Cases:** * Enrich tickets with customer details like CRM data. * Create tickets from Slack conversations in to Salesforce. * Sync ticket updates bi-directionally to keep teams up to date. *** ### HubSpot HubSpot integration connects support and sales workflows, allowing for seamless transitions between resolving issues and maintaining customer relationships. It ensures a complete view of customer interactions. \ **Use Cases:** * Enrich tickets with HubSpot data, such as CRM data. * Create tickets from Slack conversations in to Salesforce. * Sync ticket updates bi-directionally to keep teams up to date. *** ### Notion Notion integration simplifies knowledge sharing by linking ticketing with collaborative documentation. It ensures teams have quick access to resources for faster issue resolution. \ **Use Cases:** * Maintain a dynamic knowledge base of ticket resolutions. * Enrich tickets with knowledge stored in Notion. * Track and keep tasks updated between systems. * Suggest knowledge base articles based on ticket request. *** ### WhatsApp WhatsApp integration enables you to send and receive messages in Slack to a WhatsApp party. Making it possible to support clients with WhatsApp via Slack. \ **Use Cases:** * Send WhatsApp messages from tickets in Slack. * Receive WhatsApp message to Slack. * Centralize management of WhatsApp messages. *** ### Airtable Airtable integration turns ticketing into a visual database for dynamic tracking and analysis. It’s particularly useful for collaborative teams needing customizable workflows. \ **Use Cases:** * Log detailed ticket information for data-driven decision-making. * Enrich tickets with linked records from Airtable, such as customer preferences. * Create shared views of tickets for specific teams or stakeholders. *** ### Trello Trello integration links tickets with Kanban-style boards, enabling visual tracking of support workflows and progress. \ **Use Cases:** * Create Trello cards for new tickets to streamline task management. * Automate movement of cards across boards as tickets progress. * Enrich tickets with Trello checklist items for detailed tracking. *** *** ### Freshdesk Freshdesk integration connects ticketing with customer service workflows, providing teams with tools for better response management. \ **Use Cases:** * Automatically create tickets in Freshdesk from Slack. * Enrich tickets with Freshdesk to Suptask. * Sync ticket information bi-directionally between the platforms. *** ### Twilio Twilio integration enhances communication by enabling automated SMS or voice notifications tied to ticket events. It’s ideal for customer updates, escalation alerts, and personalized support interactions.\ Use Cases: * Notify customers of ticket status changes via SMS. * Send escalation alerts to managers or teams for high-priority tickets. * Use voice notifications for critical incident updates to ensure rapid response. *** ### Shopify Shopify integration connects ticketing with e-commerce operations, providing valuable customer and order context directly within tickets. \ **Use Cases:** * Enrich tickets with Shopify order history, fulfillment status, and customer details. * Notify team members when refunds or cancellations are processed. * Trigger workflows for abandoned cart recovery or promotional offers based on ticket context. *** ### ServiceNow ServiceNow integration enables seamless IT service management by connecting ticketing with ServiceNow's incident tracking and workflow automation capabilities. \ **Use Cases:** * Create ServiceNow incidents and tickets. * Enrich tickets with ServiceNow incident updates, resolutions, or related tasks. * Sync ticket data between ServiceNow and Slack for consistent records.