List of integrations
Suptask integrates with more than 300 different systems
Overview
Suptask integrates with over 300+ systems that enables different workflows, automations and integrations.
Most popular integrations
Webhooks
Webhooks integration enables communication between Suptask tickets and other systems by sending automated HTTP requests when specific ticket events occur.
Use Cases:
Notify external systems about ticket updates, such as status changes or new replies.
Trigger workflows in external apps when tickets meet certain conditions.
Log ticket details in a custom system or analytics tool using webhook data.
Automate escalations by sending webhook requests to specialized tools for urgent issues.
API
API integration provides advanced customization and automation by enabling direct interaction between Suptask and any external platform.
Use Cases:
Build custom workflows to sync ticket data with external systems.
Enrich tickets with data fetched from external APIs, such as customer profiles or transaction records.
Automate repetitive tasks, like updating multiple systems.
Create Suptask tickets from external systems.
Slack Workflows
Slack Workflows integration leverages Slack's built-in automation tools to streamline ticketing processes, enabling rapid communication and action directly within Slack.
Slack Workflows offers a variety of integration possibilities. We have listed a set of examples below, but many more are available.
Use Cases:
Create tickets from Slack Workflows.
Notify people and groups across channels.
Trigger workflows via webhooks to integrate ticket creation into any app of your choice.
Web forms
Receive tickets from online Web forms where your clients can submit the form to create a new tivcket request that you can manage in Slack.
Use Cases:
Receive ticket requests from an online Web form
Send automatic replies back via email to the requester.
Manage the received Web form submission in Slack via Suptask.
Google Sheets
Google Sheets integration provides flexible tools for organizing ticket data, creating reports, and automating workflows. It enables centralized tracking and real-time updates, helping teams analyze ticket metrics with ease.
Use Cases:
Automatically log tickets and ticket information.
Generate charts and dashboards for monitoring and performance reporting.
Analyze ticket trends to optimize support processes.
GitHub
GitHub integration bridges the gap between ticketing and development. Automatically sync ticket details with issues, track progress, and ensure seamless communication between support and engineering teams.
Use Cases:
Create GitHub issues directly from Suptask tickets.
Sync ticket status and information updates with GitHub issue.
Enrich tickets with issues and PR information for better context.
GitLab
GitLab integration enhances collaboration for development-related tickets. Create issues directly from tickets and enrich ticket data.
Use Cases:
Trigger GitLab issue creation when tickets involve development tasks.
Notify teams about pipeline failures linked to specific tickets.
Enrich tickets with GitLab merge request links for traceability.
Jira
Jira integration aligns ticketing with agile project management, providing a seamless link between support and development. This ensures tickets needing engineering support are efficiently tracked and resolved.
Use Cases:
Automatically create Jira issues for tickets that need development work.
Sync ticket updates with Jira to keep teams up to date.
Enrich tickets with ticket details for broader project visibility.
Zendesk
Zendesk integration centralizes support operations by syncing ticket data with a robust helpdesk platform.
Use Cases:
Create tickets from Slack to Zendesk.
Sync ticket updates between Slack and Zendesk in real-time.
Automatically enrich Slack tickets with information from Zendesk.
Linear
With the Linear integration you can syncing tickets and updates between both systems.
Use Cases:
Automatically create Linear tasks.
Enrich tickets with Linear task details like priorities, statuses, or deadlines.
Sync ticket resolution updates with Linear task progress to maintain alignment.
Notify support teams in real-time when Linear tasks linked to tickets are completed.
ClickUp
ClickUp integration brings comprehensive task and project management to ticketing, enabling teams to link ticket actions with project timelines and priorities.
Use Cases:
Automatically create ClickUp tasks for tickets requiring additional input.
Enrich tickets with progress updates and deadlines from ClickUp.
Sync ticket priorities with ClickUp task boards for better visibility.
Notify team members about ticket-related changes directly within ClickUp.
PagerDuty
PagerDuty integration connects incident management with ticketing workflows, providing real-time alerts and automated escalations for critical support issues.
Use Cases:
Automatically create PagerDuty incidents when high-priority tickets are created.
Enrich tickets with PagerDuty response team data and incident timelines.
Sync ticket updates with PagerDuty resolution statuses to ensure accurate tracking.
Automate escalations to appropriate team members based on ticket severity.
Intercom
Intercom integration links customer communication with ticketing to provide context-driven support and proactive resolution strategies.
Use Cases:
Create tickets from intercom conversations.
Enrich tickets with customer information and conversations.
Automate ticket updates to customers directly through Intercom.
Salesforce
Salesforce integration strengthens customer insights by linking CRM data with ticketing. This allows teams to deliver more personalized support and automate follow-ups for better relationship management.
Use Cases:
Enrich tickets with customer details like CRM data.
Create tickets from Slack conversations in to Salesforce.
Sync ticket updates bi-directionally to keep teams up to date.
HubSpot
HubSpot integration connects support and sales workflows, allowing for seamless transitions between resolving issues and maintaining customer relationships. It ensures a complete view of customer interactions.
Use Cases:
Enrich tickets with HubSpot data, such as CRM data.
Create tickets from Slack conversations in to Salesforce.
Sync ticket updates bi-directionally to keep teams up to date.
Notion
Notion integration simplifies knowledge sharing by linking ticketing with collaborative documentation. It ensures teams have quick access to resources for faster issue resolution.
Use Cases:
Maintain a dynamic knowledge base of ticket resolutions.
Enrich tickets with knowledge stored in Notion.
Track and keep tasks updated between systems.
Suggest knowledge base articles based on ticket request.
WhatsApp
WhatsApp integration enables you to send and receive messages in Slack to a WhatsApp party. Making it possible to support clients with WhatsApp via Slack.
Use Cases:
Send WhatsApp messages from tickets in Slack.
Receive WhatsApp message to Slack.
Centralize management of WhatsApp messages.
Airtable
Airtable integration turns ticketing into a visual database for dynamic tracking and analysis. It’s particularly useful for collaborative teams needing customizable workflows.
Use Cases:
Log detailed ticket information for data-driven decision-making.
Enrich tickets with linked records from Airtable, such as customer preferences.
Create shared views of tickets for specific teams or stakeholders.
Trello
Trello integration links tickets with Kanban-style boards, enabling visual tracking of support workflows and progress.
Use Cases:
Create Trello cards for new tickets to streamline task management.
Automate movement of cards across boards as tickets progress.
Enrich tickets with Trello checklist items for detailed tracking.
Freshdesk
Freshdesk integration connects ticketing with customer service workflows, providing teams with tools for better response management.
Use Cases:
Automatically create tickets in Freshdesk from Slack.
Enrich tickets with Freshdesk to Suptask.
Sync ticket information bi-directionally between the platforms.
Twilio
Twilio integration enhances communication by enabling automated SMS or voice notifications tied to ticket events. It’s ideal for customer updates, escalation alerts, and personalized support interactions. Use Cases:
Notify customers of ticket status changes via SMS.
Send escalation alerts to managers or teams for high-priority tickets.
Use voice notifications for critical incident updates to ensure rapid response.
Shopify
Shopify integration connects ticketing with e-commerce operations, providing valuable customer and order context directly within tickets.
Use Cases:
Enrich tickets with Shopify order history, fulfillment status, and customer details.
Notify team members when refunds or cancellations are processed.
Trigger workflows for abandoned cart recovery or promotional offers based on ticket context.
ServiceNow
ServiceNow integration enables seamless IT service management by connecting ticketing with ServiceNow's incident tracking and workflow automation capabilities.
Use Cases:
Create ServiceNow incidents and tickets.
Enrich tickets with ServiceNow incident updates, resolutions, or related tasks.
Sync ticket data between ServiceNow and Slack for consistent records.
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