Migrate to the new generation

Learn how to migrate to the new generation of Inboxes

Legacy Inboxes

Inboxes created prior to August 1, 2024 have limited capabilities on how they can be managed and edited.

New generation of Inboxes

Inboxes created after August 1, 2024, have support for additional features, such as editing the display name.

Best practices of migrating to new Inboxes

Please contact Suptask Support if you are migrating a larger amount of Inboxes as we can help you with the operation.

1. Set up a new Inbox, which will automatically be created as the next generation inbox version.

2. Open your legacy inbox and assign each connected form to the new inbox. Use the "Assign form to inbox" to transition the form to the new inbox.

3. Your new inbox is now ready with your current forms.

Make sure all your tickets are Closed before migrating. Otherwise tickets might not work properly when trying to update them after the migration.