How to submit and manage your support requests with Suptask
Overview
This guide is for you who are a part of a Slack Connect / External Connection channel in Slack where you are provided with customer support using Suptask
You will get help as a user to get started using Suptask to submit support requests, overview your tickets and reply on your tickets.
You will also get an understanding on how to get the most out of Suptask with best practices to optimize your experience with Suptask.
Watch Demo
How to submit a support request ticket
Depending on how Suptask have been configured, it will either allow creating tickets automatically or manually from the messages sent in the channel.
Here is how you can submit a ticket manually by adding the 🎫 ticket emoji as a reaction on top of your message:
How to find your tickets
All your submitted tickets can be found in the Suptask App. You can find and track all the active tickets that you have submitted from here
You as a customer will not need to install the Suptask App in order to view the tickets. Suptask will automatically show up as an app in your Slack as soon as oyu have submitted your first ticket.
Suptask App is displayed in the left navigation menu
