Install Suptask

Install the Suptask app in your Slack workspace

Getting Started

Suptask will help you install and setup your account with a guided onboarding wizard:

• Install Suptask in your Slack Workspace

• Confirm that your user have Admin access in Suptask

• Setup up your first Inbox & Form

• Understand the different Ticket submission methods

• Manage and Reply on tickets

• Discover how to submit your first ticket

Reach out to Suptask Support in case you have any issues or questions during the onboarding.

Install Suptask

Many workspaces require a user who have the Slack Workspace Admin role as a minimum in order to install new Slack apps to the workspace.

Learn more about Slack user roles

I have the Admin role

Proceed with the installation as per the instructions below on how to install Suptask.

I do not have the Admin role

There are a few alternatives for you if you do not have a Slack Admin role on your Slack user:

• Request to get the Slack Admin role temporary during the installation.

• Ask the Slack Admin within your company to install Suptask for you. See the instructions below on how to install Suptask.

• Your company may allow you to request to install a new Slack app

  • In some cases a user without the Admin role can request to install a new Slack App, such as Suptask.

  • In such a case, an Admin will receive a notification about the installation which he will need to grant before you can continue.

  • This will work in the installation wizard in the Suptask Web App, but you might need to confirm the installation and permissions of Suptask multiple times.

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How to install Suptask to your Slack Workspace

Suptask provides a Web App that will automatically install the Suptask App in your Slack workspace.

1. Open the Suptask Web App

2. Proceed to login with your Slack account

   • Make sure to login with the correct workspace. You can toggle this in the upper right corner.

3. Confirm and grant the permissions required for Suptask to be installed.

4. The installation wizard will provide you with feedback when Suptask is successfully installed.

   • You can also verify that Suptask is installed by searching for Suptask in your Slack workspace.

I will both be installing, as well as manage and configure Suptask

If you are both installing Suptask, as well as also managing and configuring it, then proceed to the next step with the setup of Suptask:

Your first Inbox & Form

I will only install Suptask, another user will manage and configure Suptask

Sometimes there is a Slack Admin user who installs Suptask, and then delegates the rest of the setup to another user.

Suptask allow you to do this by having one user to install Suptask and another user to to finalize the rest of the setup.

1. Proceed to install Suptask

2. As the installation is completed, proceed to promote another user to be a Suptask Admin.

   • This will enable them to manage all parts of Suptask themselves.

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Promote another user to Suptask Admin

1. Before you begin, ask the user you want to promote, to make a login attempt to the Suptask Web App with his Slack workspace user.

   • This will automatically record his Slack user within Suptask, allowing you to promote it from the list of users.

2. You can now proceed to Users & Permissions in the Suptask Web App

3. The user should be visible in the list of users

   • If the user is not listed, make sure to confirm that step 1 have been performed correctly.

4. Promote the user by enabling the Account admin role on the user.

5. The user is now a Suptask Account Admin and can manage all parts of Suptask.

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Next step

Proceed with the Get Started Wizard in the Suptask Web App to finalize the initial the setup of Suptask.

Your first Inbox & Form