Custom Statuses

Learn how to customize the Status field

Overview

The Status field comes with a set of default values:

• Open

• In-progress

• Escalated

• Waiting for customer

• On-hold

• Closed

These values can represent different stages of the ticket through its lifecycle, from Open, to Active and finally Closed.

Customized Statuses

Statuses can be customized to your needs, for example with additional and changed values:

• Open

• In-progress

• Queued

• Waiting for approval

• Escalated to Engineering

• Solved

You can add, remove and change these Statuses in your Suptask account to match your needs. Contact Suptask Support to get help with custom Statuses.