# Custom Statuses

### Overview

The Status field comes with a set of default values: 

* Open
* In-progress 
* Escalated
* Waiting for customer
* On-hold 
* Closed 

These values can represent different stages of the ticket through its lifecycle, from Open, to Active and finally Closed. 

***

### Customized Statuses

Statuses can be customized to your needs, for example with additional and changed values: 

* Open
* In-progress
* Queued 
* Waiting for approval 
* Escalated to Engineering
* Solved 

You can customize all your account statuses on the [Manage fields page](https://app.suptask.com/inboxes/fields) by editing the Status field.

<figure><img src="/files/XHq0Gymb2PpDuDgF1bJw" alt="" width="563"><figcaption></figcaption></figure>

***

#### Classifications

The classifications defines the real state of a Status. Any custom statuses you add will be classified as an Active state.

* Open = Ticket is created and opened. This state can not be removed.
* Active = Ticket is active and not closed nor opened.&#x20;
* Closed = Ticket is closed. This state can not be removed.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.suptask.com/setup-and-configure/forms-and-fields/custom-statuses.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.