> For the complete documentation index, see [llms.txt](https://support.suptask.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.suptask.com/setup-and-configure/forms-and-fields/custom-statuses.md). # Custom Statuses ### Overview The Status field comes with a set of default values: * Open * In-progress * Escalated * Waiting for customer * On-hold * Closed These values can represent different stages of the ticket through its lifecycle, from Open, to Active and finally Closed. *** ### Customized Statuses Statuses can be customized to your needs, for example with additional and changed values: * Open * In-progress * Queued * Waiting for approval * Escalated to Engineering * Solved You can customize all your account statuses on the [Manage fields page](https://app.suptask.com/inboxes/fields) by editing the Status field.
*** #### Classifications The classifications defines the real state of a Status. Any custom statuses you add will be classified as an Active state. * Open = Ticket is created and opened. This state can not be removed. * Active = Ticket is active and not closed nor opened. * Closed = Ticket is closed. This state can not be removed.