# Custom Statuses

### Overview

The Status field comes with a set of default values: 

* Open
* In-progress 
* Escalated
* Waiting for customer
* On-hold 
* Closed 

These values can represent different stages of the ticket through its lifecycle, from Open, to Active and finally Closed. 

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### Customized Statuses

Statuses can be customized to your needs, for example with additional and changed values: 

* Open
* In-progress
* Queued 
* Waiting for approval 
* Escalated to Engineering
* Solved 

You can customize all your account statuses on the [Manage fields page](https://app.suptask.com/inboxes/fields) by editing the Status field.

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#### Classifications

The classifications defines the real state of a Status. Any custom statuses you add will be classified as an Active state.

* Open = Ticket is created and opened. This state can not be removed.
* Active = Ticket is active and not closed nor opened.&#x20;
* Closed = Ticket is closed. This state can not be removed.