> For the complete documentation index, see [llms.txt](https://support.suptask.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.suptask.com/setup-and-configure/forms-and-fields/custom-statuses.md).

# Custom Statuses

Learn how to customize the Status field

### Overview

The Status field comes with a set of default values:

* Open
* In-progress
* Escalated
* Waiting for customer
* On-hold
* Closed

These values can represent different stages of the ticket through its lifecycle, from Open, to Active and finally Closed.

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### Customized Statuses

Statuses can be customized to your needs, for example with additional and changed values:

* Open
* In-progress
* Queued
* Waiting for approval
* Escalated to Engineering
* Solved

You can customize all your account statuses on the [Manage fields page](https://app.suptask.com/inboxes/fields) by editing the Status field.

<figure><img src="https://621243658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FO5JbdwXcuzsmDvD73Ccf%2Fuploads%2Fgit-blob-5b66f69773d01faf5d9428233598d9f8a802096b%2Fimage.png?alt=media" alt="" width="563"><figcaption></figcaption></figure>

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#### Classifications

The classifications defines the real state of a Status. Any custom statuses you add will be classified as an Active state.

* Open = Ticket is created and opened. This state can not be removed.
* Active = Ticket is active and not closed nor opened.
* Closed = Ticket is closed. This state can not be removed.