Default Fields
Learn about the Default Fields used in your Forms
Overview
All tickets comes with a set of default fields that are always present on the ticket. These fields are visible for analytical purposes on the Dashboard, on tickets in Slack and on the Web, as well as filtering options on the Tickets view.
Assignee Who is assigned and responsible for the ticket
Status Status of the ticket
Priority The priority of the ticket
Description Contains the main description of the ticket
Organization This is a multi-purpose field that can be used to track departmants, teams or end-customer names. Learn more
Tags Different Tag values that allow you to categorize all your tickets.
Visibility of fields towards the Requester
By default, the Requester will only see the Description and Organization field. The rest of the default Fields are all internal for the Agent.
You can choose to change the visibility of default Fields on specific Forms. Allowing you to display Fields such as Priority and Assignee towards the Requester when they submit the ticket.
Contact Suptask Support to get help with customizing the visibility of Fields on your Form(s).
Renaming and language translation
All default fields can be renamed and translated to your local language, or your own preferred terminology. The names will be adjusted on the Fields and be visible on the Form.
All your users who are submitting tickets will see the custom or translated name, empowering you to use your local language towards your users for the best experience.
The original name might still be present for Agents in certain places, such as the Dashboard.
Custom Statuses
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