Default Fields

Learn about the Default Fields used in your Forms

Overview

All tickets comes with a set of default fields that are always present on the ticket. These fields are visible for analytical purposes on the Dashboard, on tickets in Slack and on the Web, as well as filtering options on the Tickets view.

• Assignee Who is assigned and responsible for the ticket

• Status Status of the ticket

• Priority The priority of the ticket

• Description Contains the main description of the ticket

• Organization This is a multi-purpose field that can be used to track departmants, teams or end-customer names. Learn more

Visibility of fields towards the Requester

By default, the Requester will only see the Description and Organization field. The rest of the default Fields are all internal for the Agent.

You can choose to change the visibility of default Fields on specific Forms. Allowing you to display Fields such as Priority and Assignee towards the Requester when they submit the ticket.

Contact Suptask Support to get help with customizing the visibility of Fields on your Form(s).

Custom Statuses

Custom Statuses