WebHooks
How Suptask can trigger a WebHook
Integrations is a part of the Custom plan. Additional cost might apply.
Suptask can trigger a HTTPS Webhook request to an endpoint of your choice when certain events are occuring in Suptask.
Events
Created Ticket
Updated Ticket
New Reply/Comment on a Ticket
Sample event data
You can find sample data below with the current structure of the WebHook request.
Created
{
"ticket": {
"ticketNumber": "42",
"teamTicketId": "zenithops-42",
"followers": {},
"teamName": "Zenith Corp",
"queueId": "a73ee310-c1fe-4abc-9374-82d8d123a9fc",
"formId": "f71dd3b1-6f43-4f1f-a832-d1bd4c7ed9b7",
"messageResponderId": "2850112358.998112",
"status": "OPEN",
"messageRequesterId": "2850048932.761432",
"updatedBy": "U01XZGTRPL8",
"messageResponderCount": 0,
"teamId": "T02ZXY1B2MN",
"createdBy": "U01XZGTRPL8",
"requesterId": "U01MLKU9XZB",
"isCollaborationTicket": false,
"archived": false,
"messageLastRequesterTime": 2850112357,
"id": "b2e41bde-78c2-4c09-bf6d-0b37a12e50fc",
"isSlackConnect": false,
"tags": [],
"messageLastRespondTime": 2850112357,
"teamDomain": "zenithops",
"__typename": "Ticket",
"requesterTicketPermalink": "https://zenithops.slack.com/archives/C09JH1RMXTY/p2850048932761432?thread_ts=2850036102.054312&cid=C09JH1RMXTY",
"messageRequesterCount": 0,
"assignee": "UNASSIGNED",
"responderTicketPermalink": "https://zenithops.slack.com/archives/C09JK2D3JQZ/p2850112358998112",
"createdAt": 2850112357,
"attachments": [],
"messageRequesterChannel": "C09JH1RMXTY",
"source": "slack",
"formValues": [
{
"value": "Review the new AI models submitted yesterday",
"fieldName": "description"
},
{
"value": "Deeplogix",
"fieldName": "organization"
},
{
"value": "OPEN",
"fieldName": "status"
}
],
"summaryTitle": null,
"messageResponderChannel": "C09JK2D3JQZ",
"messages": [],
"updatedAt": 2850112357,
"summarySolution": null,
"summaryProblem": null,
"description": "Review the new AI models submitted yesterday",
"approvers": {}
},
"displayFields": {
"assignees": [],
"requester": [
{
"id": "U01MLKU9XZB",
"displayName": "Jordan Mendes"
}
],
"descriptionUserMap": {},
"organization": "Deeplogix"
}
}Updated
{
"ticket": {
"ticketNumber": "847",
"teamTicketId": "zenith-847",
"followers": {},
"teamName": "Zenith Corp",
"queueId": "c9edab55-a3f1-4abc-b834-9f78e3cd0e4a",
"formId": "9f42db38-3f45-41f7-b123-972f3d6542c1",
"messageResponderId": "2847392847.184739",
"status": "CLOSED",
"messageRequesterId": "2847392846.984321",
"updatedBy": "U01XZGTRPL8",
"messageResponderCount": 1,
"teamId": "T02ZXY1B2MN",
"createdBy": "U01XZGTRPL8",
"closedDate": "2025-06-11T13:45:20.001Z",
"extTicketRef": [
"T02ZXY1B2MN-992384"
],
"requesterId": "U01XZGTRPL8",
"responderThreadPermalink": "https://zenithops.slack.com/archives/C09JK2D3JQZ/p2847392847184739?thread_ts=2847392847.184739&cid=C09JK2D3JQZ",
"isCollaborationTicket": false,
"archived": false,
"messageLastRequesterTime": 2847392848,
"id": "bb45d113-09a1-4ff9-b372-6e45b971ccf8",
"isSlackConnect": false,
"tags": ["question"],
"messageLastRespondTime": 2847392859,
"teamDomain": "zenithops",
"__typename": "Ticket",
"requesterActionTs": "2847392848.284392",
"requesterTicketPermalink": "https://zenithops.slack.com/archives/C09JH1RMXTY/p2847392846984321",
"requesterThreadPermalink": "https://zenithops.slack.com/archives/C09JH1RMXTY/p2847392847284392?thread_ts=2847392846.984321&cid=C09JH1RMXTY",
"messageRequesterCount": 1,
"assignee": "U06YTRAB1VZ",
"responderTicketPermalink": "https://zenithops.slack.com/archives/C09JK2D3JQZ/p2847392847184739",
"createdAt": 2847392846,
"attachments": [],
"messageRequesterChannel": "C09JH1RMXTY",
"source": "slack",
"formValues": [
{
"value": "UNASSIGNED",
"fieldName": "assignee"
},
{
"value": "CRITICAL",
"fieldName": "priority"
}
],
"summaryTitle": null,
"messageResponderChannel": "C09JK2D3JQZ",
"messages": [
{
"responderTs": [
"2847392847.658329"
],
"initiator": "REQUESTER",
"requesterTs": [
"2847392846.984321"
]
},
{
"responderTs": [
"2847392858.213847"
],
"initiator": "RESPONDER",
"requesterTs": [
"2847392859.102938"
]
}
],
"updatedAt": 2847392875,
"summarySolution": null,
"summaryProblem": null,
"description": "Hi, I need help with my laptop",
"approvers": {}
},
"displayFields": {
"assignees": [
{
"id": "U06YTRAB1VZ",
"displayName": "andrea"
}
],
"requester": [
{
"id": "U01XZGTRPL8",
"displayName": "Customer Care"
}
],
"descriptionUserMap": {},
"organization": null,
"firstReplyTime": "2025-06-11T13:42:31.000Z"
}
}
New Reply/Comment
{
"ticket": {
"ticketNumber": "5931",
"teamTicketId": "zenithops-5931",
"followers": {},
"teamName": "Zenith Operations",
"queueId": "c8feab11-f7c2-40df-8421-df32e6030e9b",
"formId": "8732af22-a1cd-4c65-a113-b732ae47e2f4",
"messageResponderId": "2850193845.103847",
"status": "IN_PROGRESS",
"messageRequesterId": "2850193844.928374",
"updatedBy": "U01XZGTRPL8",
"messageResponderCount": 0,
"teamId": "T02ZXY1B2MN",
"createdBy": "U01XZGTRPL8",
"extTicketRef": [
"T02ZXY1B2MN-883421"
],
"requesterId": "U01XZGTRPL8",
"responderThreadPermalink": "https://zenithops.slack.com/archives/C09JK2D3JQZ/p2850193845103847?thread_ts=2850193845.103847&cid=C09JK2D3JQZ",
"isCollaborationTicket": false,
"archived": false,
"messageLastRequesterTime": 2850193846,
"id": "a9b6c003-25e1-4f79-8d83-108fb321fa2d",
"isSlackConnect": false,
"tags": [],
"messageLastRespondTime": 2850193844,
"teamDomain": "zenithops",
"__typename": "Ticket",
"requesterActionTs": "2850193846.204981",
"requesterTicketPermalink": "https://zenithops.slack.com/archives/C09JH1RMXTY/p2850193844928374",
"requesterThreadPermalink": "https://zenithops.slack.com/archives/C09JH1RMXTY/p2850193846204981?thread_ts=2850193844.928374&cid=C09JH1RMXTY",
"messageRequesterCount": 1,
"assignee": "UNASSIGNED",
"responderTicketPermalink": "https://zenithops.slack.com/archives/C09JK2D3JQZ/p2850193845103847",
"createdAt": 2850193844,
"attachments": [],
"messageRequesterChannel": "C09JH1RMXTY",
"source": "slack",
"formValues": [
{
"value": "UNASSIGNED",
"fieldName": "assignee"
},
{
"value": "MEDIUM",
"fieldName": "priority"
}
],
"summaryTitle": null,
"messageResponderChannel": "C09JK2D3JQZ",
"messages": [
{
"responderTs": [
"2850193845.748392"
],
"initiator": "REQUESTER",
"requesterTs": [
"2850193844.928374"
]
}
],
"updatedAt": 2850193848,
"summarySolution": null,
"summaryProblem": null,
"description": "Can you help me with the access to the new service?",
"approvers": {}
},
"externalTickets": [
{
"external": {
"ticketId": "883421",
"url": "zenithops.zendesk.com/agent/tickets/883421"
},
"version": 2,
"modified": "2025-06-11T13:43:01.214Z",
"object": {
"link": "https://zenithops.zendesk.com/agent/tickets/883421"
},
"suptask": {
"type": "Zendesk",
"teamId": "T02ZXY1B2MN"
},
"created": "2025-06-11T13:43:01.214Z",
"teamId": "T02ZXY1B2MN",
"suptaskTicketId": "a9b6c003-25e1-4f79-8d83-108fb321fa2d",
"id": "T02ZXY1B2MN-883421",
"entity": "ExternalTicket"
}
],
"user": {
"id": "U06YTRAB1VZ",
"name": "andrea",
"email": "[email protected]"
},
"text": "_Synced from Suptask_\n\nandrea:\nHola",
"rawText": "Hola",
"dispatchedFrom": "responder"
}Last updated
Was this helpful?