# WebHooks

{% hint style="warning" %}
Integrations is a part of the Custom plan. Additional cost might apply. 
{% endhint %}

Suptask can trigger a  HTTPS Webhook request to an endpoint of your choice when certain events are occuring in Suptask. 

### Events 

* Created Ticket
* Updated Ticket
* New Reply/Comment on a Ticket

### Sample event data

You can find sample data below with the current structure of the WebHook request.

#### Created

```
{
    "ticket": {
        "ticketNumber": "42",
        "teamTicketId": "zenithops-42",
        "followers": {},
        "teamName": "Zenith Corp",
        "queueId": "a73ee310-c1fe-4abc-9374-82d8d123a9fc",
        "formId": "f71dd3b1-6f43-4f1f-a832-d1bd4c7ed9b7",
        "messageResponderId": "2850112358.998112",
        "status": "OPEN",
        "messageRequesterId": "2850048932.761432",
        "updatedBy": "U01XZGTRPL8",
        "messageResponderCount": 0,
        "teamId": "T02ZXY1B2MN",
        "createdBy": "U01XZGTRPL8",
        "requesterId": "U01MLKU9XZB",
        "isCollaborationTicket": false,
        "archived": false,
        "messageLastRequesterTime": 2850112357,
        "id": "b2e41bde-78c2-4c09-bf6d-0b37a12e50fc",
        "isSlackConnect": false,
        "tags": [],
        "messageLastRespondTime": 2850112357,
        "teamDomain": "zenithops",
        "__typename": "Ticket",
        "requesterTicketPermalink": "https://zenithops.slack.com/archives/C09JH1RMXTY/p2850048932761432?thread_ts=2850036102.054312&cid=C09JH1RMXTY",
        "messageRequesterCount": 0,
        "assignee": "UNASSIGNED",
        "responderTicketPermalink": "https://zenithops.slack.com/archives/C09JK2D3JQZ/p2850112358998112",
        "createdAt": 2850112357,
        "attachments": [],
        "messageRequesterChannel": "C09JH1RMXTY",
        "source": "slack",
        "formValues": [
            {
                "value": "Review the new AI models submitted yesterday",
                "fieldName": "description"
            },
            {
                "value": "Deeplogix",
                "fieldName": "organization"
            },
            {
                "value": "OPEN",
                "fieldName": "status"
            }
        ],
        "summaryTitle": null,
        "messageResponderChannel": "C09JK2D3JQZ",
        "messages": [],
        "updatedAt": 2850112357,
        "summarySolution": null,
        "summaryProblem": null,
        "description": "Review the new AI models submitted yesterday",
        "approvers": {}
    },
    "displayFields": {
        "assignees": [],
        "requester": [
            {
                "id": "U01MLKU9XZB",
                "displayName": "Jordan Mendes"
            }
        ],
        "descriptionUserMap": {},
        "organization": "Deeplogix"
    }
}
```

#### Updated

```
{
    "ticket": {
        "ticketNumber": "847",
        "teamTicketId": "zenith-847",
        "followers": {},
        "teamName": "Zenith Corp",
        "queueId": "c9edab55-a3f1-4abc-b834-9f78e3cd0e4a",
        "formId": "9f42db38-3f45-41f7-b123-972f3d6542c1",
        "messageResponderId": "2847392847.184739",
        "status": "CLOSED",
        "messageRequesterId": "2847392846.984321",
        "updatedBy": "U01XZGTRPL8",
        "messageResponderCount": 1,
        "teamId": "T02ZXY1B2MN",
        "createdBy": "U01XZGTRPL8",
        "closedDate": "2025-06-11T13:45:20.001Z",
        "extTicketRef": [
            "T02ZXY1B2MN-992384"
        ],
        "requesterId": "U01XZGTRPL8",
        "responderThreadPermalink": "https://zenithops.slack.com/archives/C09JK2D3JQZ/p2847392847184739?thread_ts=2847392847.184739&cid=C09JK2D3JQZ",
        "isCollaborationTicket": false,
        "archived": false,
        "messageLastRequesterTime": 2847392848,
        "id": "bb45d113-09a1-4ff9-b372-6e45b971ccf8",
        "isSlackConnect": false,
        "tags": ["question"],
        "messageLastRespondTime": 2847392859,
        "teamDomain": "zenithops",
        "__typename": "Ticket",
        "requesterActionTs": "2847392848.284392",
        "requesterTicketPermalink": "https://zenithops.slack.com/archives/C09JH1RMXTY/p2847392846984321",
        "requesterThreadPermalink": "https://zenithops.slack.com/archives/C09JH1RMXTY/p2847392847284392?thread_ts=2847392846.984321&cid=C09JH1RMXTY",
        "messageRequesterCount": 1,
        "assignee": "U06YTRAB1VZ",
        "responderTicketPermalink": "https://zenithops.slack.com/archives/C09JK2D3JQZ/p2847392847184739",
        "createdAt": 2847392846,
        "attachments": [],
        "messageRequesterChannel": "C09JH1RMXTY",
        "source": "slack",
        "formValues": [
            {
                "value": "UNASSIGNED",
                "fieldName": "assignee"
            },
            {
                "value": "CRITICAL",
                "fieldName": "priority"
            }
        ],
        "summaryTitle": null,
        "messageResponderChannel": "C09JK2D3JQZ",
        "messages": [
            {
                "responderTs": [
                    "2847392847.658329"
                ],
                "initiator": "REQUESTER",
                "requesterTs": [
                    "2847392846.984321"
                ]
            },
            {
                "responderTs": [
                    "2847392858.213847"
                ],
                "initiator": "RESPONDER",
                "requesterTs": [
                    "2847392859.102938"
                ]
            }
        ],
        "updatedAt": 2847392875,
        "summarySolution": null,
        "summaryProblem": null,
        "description": "Hi, I need help with my laptop",
        "approvers": {}
    },
    "displayFields": {
        "assignees": [
            {
                "id": "U06YTRAB1VZ",
                "displayName": "andrea"
            }
        ],
        "requester": [
            {
                "id": "U01XZGTRPL8",
                "displayName": "Customer Care"
            }
        ],
        "descriptionUserMap": {},
        "organization": null,
        "firstReplyTime": "2025-06-11T13:42:31.000Z"
    }
}

```

#### New Reply/Comment

```
{
    "ticket": {
        "ticketNumber": "5931",
        "teamTicketId": "zenithops-5931",
        "followers": {},
        "teamName": "Zenith Operations",
        "queueId": "c8feab11-f7c2-40df-8421-df32e6030e9b",
        "formId": "8732af22-a1cd-4c65-a113-b732ae47e2f4",
        "messageResponderId": "2850193845.103847",
        "status": "IN_PROGRESS",
        "messageRequesterId": "2850193844.928374",
        "updatedBy": "U01XZGTRPL8",
        "messageResponderCount": 0,
        "teamId": "T02ZXY1B2MN",
        "createdBy": "U01XZGTRPL8",
        "extTicketRef": [
            "T02ZXY1B2MN-883421"
        ],
        "requesterId": "U01XZGTRPL8",
        "responderThreadPermalink": "https://zenithops.slack.com/archives/C09JK2D3JQZ/p2850193845103847?thread_ts=2850193845.103847&cid=C09JK2D3JQZ",
        "isCollaborationTicket": false,
        "archived": false,
        "messageLastRequesterTime": 2850193846,
        "id": "a9b6c003-25e1-4f79-8d83-108fb321fa2d",
        "isSlackConnect": false,
        "tags": [],
        "messageLastRespondTime": 2850193844,
        "teamDomain": "zenithops",
        "__typename": "Ticket",
        "requesterActionTs": "2850193846.204981",
        "requesterTicketPermalink": "https://zenithops.slack.com/archives/C09JH1RMXTY/p2850193844928374",
        "requesterThreadPermalink": "https://zenithops.slack.com/archives/C09JH1RMXTY/p2850193846204981?thread_ts=2850193844.928374&cid=C09JH1RMXTY",
        "messageRequesterCount": 1,
        "assignee": "UNASSIGNED",
        "responderTicketPermalink": "https://zenithops.slack.com/archives/C09JK2D3JQZ/p2850193845103847",
        "createdAt": 2850193844,
        "attachments": [],
        "messageRequesterChannel": "C09JH1RMXTY",
        "source": "slack",
        "formValues": [
            {
                "value": "UNASSIGNED",
                "fieldName": "assignee"
            },
            {
                "value": "MEDIUM",
                "fieldName": "priority"
            }
        ],
        "summaryTitle": null,
        "messageResponderChannel": "C09JK2D3JQZ",
        "messages": [
            {
                "responderTs": [
                    "2850193845.748392"
                ],
                "initiator": "REQUESTER",
                "requesterTs": [
                    "2850193844.928374"
                ]
            }
        ],
        "updatedAt": 2850193848,
        "summarySolution": null,
        "summaryProblem": null,
        "description": "Can you help me with the access to the new service?",
        "approvers": {}
    },
    "externalTickets": [
        {
            "external": {
                "ticketId": "883421",
                "url": "zenithops.zendesk.com/agent/tickets/883421"
            },
            "version": 2,
            "modified": "2025-06-11T13:43:01.214Z",
            "object": {
                "link": "https://zenithops.zendesk.com/agent/tickets/883421"
            },
            "suptask": {
                "type": "Zendesk",
                "teamId": "T02ZXY1B2MN"
            },
            "created": "2025-06-11T13:43:01.214Z",
            "teamId": "T02ZXY1B2MN",
            "suptaskTicketId": "a9b6c003-25e1-4f79-8d83-108fb321fa2d",
            "id": "T02ZXY1B2MN-883421",
            "entity": "ExternalTicket"
        }
    ],
    "user": {
        "id": "U06YTRAB1VZ",
        "name": "andrea",
        "email": "andrea@zenithops.com"
    },
    "text": "_Synced from Suptask_\n\nandrea:\nHola",
    "rawText": "Hola",
    "dispatchedFrom": "responder"
}
```


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.suptask.com/integrations-automations-and-workflows/integration-guides/webhooks.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.