WebHooks

How Suptask can trigger a WebHook

Integrations is a part of the Custom plan. Additional cost might apply.

Suptask can trigger a WebHook HTTPS request to an endpoint of your choice when certain events are happening in Suptask.

Events

• Created Ticket

• Updated Ticket

• New Reply on a Ticket

Example content

Below is a sample of what cvan be included in the WebHook request.

{
  "ticket": {
    "ticketNumber": "746",
    "followers": {},
    "teamName": "My Team",
    "queueId": "xxx-3445-xxxx-b178-aa1747c3f16b",
    "formId": "xxx-2884-xxxx-b7ec-8a2b53565643",
    "messageResponderId": "1738263197.387249",
    "status": "OPEN",
    "messageRequesterId": "1738262906.804009",
    "updatedBy": "U01HRREN8xx",
    "messageResponderCount": 0,
    "teamId": "T01HZRB9Rxx",
    "createdBy": "U01HRREN8xx",
    "requesterId": "U01HRREN8xx",
    "responderThreadPermalink": "https://myworkspace.slack.com/archives/xxxx/p1738263197736389?thread_ts=1738263197.387249&cid=C07SPTK5ULA",
    "id": "3e0b1d91-c4dd-xxxx-xxxx-96039284e83d",
    "isSlackConnect": false,
    "tags": [],
    "teamDomain": "my-team",
    "requesterTicketPermalink": "https://myworkspace.slack.com/archives/xxxx/p1738262906804009",
    "requesterThreadPermalink": "https://myworkspace.slack.com/archives/xxxx/p1738263198990799?thread_ts=1738262906.804009&cid=C03N5AHRZ34",
    "messageRequesterCount": 1,
    "assignee": "UNASSIGNED",
    "responderTicketPermalink": "https://myworkspace.slack.com/archives/xxxx/p1738263197387249",
    "createdAt": 1738263197,
    "attachments": [],
    "messageRequesterChannel": "xxxx",
    "source": "slack",
    "formValues": [
      {
        "value": "This is my issue",
        "fieldName": "description"
      },
      {
        "value": "Department A",
        "fieldName": "organization"
      },
      {
        "value": "U01HRREN8xx",
        "fieldName": "requester"
      }
    ],
    "summaryTitle": null,
    "messageResponderChannel": "xxx",
    "updatedAt": 1738263197,
    "summarySolution": null,
    "summaryProblem": null,
    "description": "Hello",
    "approvers": {}
  }
}