Introduction to Integrations

Learn how to make use of integrations

Integrations are a part of the Custom subscription plan. Contact Suptask Support to get started.

Overview

Integrations can be used to optimize your workflow and make it more efficient when you are working with Suptask tickets in Slack.

Suptask can integrate against any system of your choice, either using our native built-in connectors or using custom APIs and webhooks.

Interested in a particular integration? Suptask has a library of 300+ integrations including custom APIs.

---

Use Cases

Suptask integrations are set up together with your technical contact at Suptask.

Integrations empowers several use cases such as:

• Keep tickets up to date between Suptask and other ticket systems, such as Zendesk

• Sync tickets and comments between issue trackers, such as Gitlab & Github.

• Enrich tickets with customer data from CRM such as Salesforce or HubSpot

• Push tickets to an external safe-storage for Audit & Compliance.

• Transfer ticket data to an external data warehouse such as SnowFlake.

• Perform analysis of ticket data in your BI system or in Google Sheets.

• Connect Suptask to any Slack Workflow in your Slack Workspace.

• Set up a custom Integration using an API or Webhooks.

• Suggest or update knowledge base articles, for example in Notion.

---

How it works

Integrations are flexible and can be set up according to your requirements. This enables flexibility where any integration or automations can be configured and embedded in your workflow.

1. You define your use case and share it with Suptask

2. Use case is confirmed by the Suptask Integration Specialists (SIS)

3. Integration details is collected according to the requirements of the use case

4. Integrations is configured and setup on your Suptask account.

5. Integrations are ready to be used.

Coordination of the setup is normally happening in your dedicated Slack channel which is shared with you when signing up for the Custom plan.

---

Setup your integration

Looking to get started with integrations? Contact Suptask Support to get started and access the setup guides for your integrations

Integrations is an add-on service managed by Suptask Integrations Specialist (SIS). Credentials shared are always dedicated to the Suptask integration.

Integrations is a managed service offering

Integrations and Automations

List of integrationsIntegrate with other Slack AppsAutomations in Suptask