Your first Inbox & Form
Get started with your first Inbox and Form
The foundation of Suptask consists of Inboxes and Forms, empowering you to set up any kind of ticketing routing that you might need.
Ticket creation with Suptask can support a number of different teams and use cases, for example:
Submit an IT issue in the channel #it-helpdesk to the IT team.
Have your employees send a request to the IT or HR team.
Create a ticket directly from your Direct Message (DM) conversation.
Submit tickets from a group chat in Slack.
Receive email requests and reply via Slack.
Submit internal service orders from the mobile Slack client using Suptask App Home.
Receive customer support requests from a Slack Connect channel.
Getting Started
After the installation of Suptask, you will automatically be guided to the Setup of Suptask automatically in the Suptask Web App.
You can navigate to the Onboarding Setup by visiting this link and selecting Setup Suptask.
Inbox and Responder channel
Setup wizard
The wizard will walk you through the setup of your first Inbox and Form, making sure that you are onboarded 100% and ready to get started with ticketing on Slack using Suptask.
The wizard will help you set up the following on your new account:
An Inbox with a predefined name or a name of your choice.
A new Form with the Form type that you can select.
Custom fields that are automatically added to your new Form.
By setting up all of this, you will be ready to submit your first ticket in Slack using Suptask.
You can always customize your Inbox, Forms and Fields after the wixard is completed.
Troubleshooting
In case you run into any issues with the wizard you can always restart it and retry the setup.
An error occurs with the error message: token expired
This is due to an invalid client token when trying to communicate with the Slack backend. Please logout and login again, this should solve the issue.
The Inbox could not be created
Try to select another name of the Slack channels. Review the detailed report at the end to note down any error that appears. Try to relogin and if it does not help, contact Suptask Support.
In case you run into any issues with the wizard, try to relogin and start over. If it does not help, please contact Suptask Support and we'll assist you to get started.
Next Step
Proceed to understand the different Ticket submissions:
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