Suptask
Suptask Web AppSignup for FREE
  • Welcome
  • Getting Started
    • Install Suptask
      • Slack permission scopes
      • Invite the Suptask App
    • Your first Inbox & Form
    • Ticket submission
    • Manage and Reply on tickets
    • Key concepts
    • User Guides
      • Ticketing as an Agent
      • Ticketing as a User
      • Rollout and Onboarding guide
    • FAQ & Troubleshooting
    • Contact Support
    • Videos
  • Setup & Configure
    • Inboxes
      • Inboxes
      • Users and Agents in the same channel
      • Service Level Agreements (SLA)
      • Agent Work Hours
      • Automatically create tickets from new messages
      • Migrate to the new generation
    • Forms & Fields
      • Forms
      • Custom Fields
      • Default Fields
      • Custom Statuses
      • Tags
      • Using the Organization field
    • Users & Permissions
    • Slack External Connections
    • Multiple Slack Workspaces
      • Multiple Workspaces & Slack Community
      • Enterprise Grid
    • Branding & White-labeling
    • Language & Translations
  • Working with tickets
    • For Agents: who respond and manage tickets
      • Overview and manage tickets as an Agent
      • Responding to tickets
      • Move or Escalate to another Inbox
      • Submit tickets on behalf of a user
      • Request and manage Approvals
      • Customer Satisfaction Score (CSAT)
      • Templated answers with Canned Replies
      • AI Assistant
      • Followers
      • Delete tickets
    • For Users: who submit tickets
      • How to submit a ticket
      • Overview your tickets as a user
    • Overview & Analytics
      • Overview and track tickets
      • Dashboard
      • Reports
    • Essentials for Your daily work
      • Tickets Summary Notifications
      • Setup one-click emoji reactions
      • How to search for tickets
      • Display Suptask in Slack
  • Integrations, Automations & Workflows
    • Introduction to Integrations
    • List of integrations
    • Integration guides
      • Slack Workflows
      • WhatsApp
      • JIRA Software
      • Zendesk
      • ClickUp
      • Notion
      • Google Sheets
      • Suptask API
      • WebHooks
      • Export API
      • Integrate with other Slack Apps
      • External issue & ticketing systems
        • Create tickets from Suptask to GitLab
        • Create tickets from Suptask to GitHub
        • Create tickets from Suptask to JIRA
    • Email-to-Slack Ticketing
      • Email-to-Slack Ticketing
      • Gmail & Google Workspaces
      • Microsoft Outlook
      • AI Email routing
    • On-call rotation
    • Automations in Suptask
  • Account Management
    • Account Settings
    • Subscription & Billing
      • Subscription & Billing
      • Integrations billing
      • Limitations in the Free plan
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  1. Account Management

Account Settings

Learn how to customize Suptask with the Account Settings

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Last updated 1 month ago

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Overview

Account Settings in Suptask allow you to customize the ticketing experience with several different options available to meet your needs.

The latest options that you can change can be found in your Suptask Account Settings.


Settings

Default visibility of Agent replies

Default to Internal comments

Replies from Agents on tickets are private/internal by default and only visible to Agents. Public replies can be sent to the Requesters(s) of the ticket by adding the 🎺 () reaction emoji on the message. Default to Public replies

Replies from Agents on tickets are public by default and sent directly to the Requester(s) of the ticket. Private/internal comments are submitted by adding the 🔒 () emoji before any message text.

Ticket editing rights

Requesters are allowed to edit their tickets after they have been submitted.

Publish submitted Form fields in ticket thread

Publish the original Form fields & values as the first comment in the thread of the ticket. Allowing Agents to view the submitted fields without opening the ticket details, as well as keeping an original copy of the submitted values.

AI summary of closed tickets

Allow Suptask to automatically summarize the replies on a ticket when it has been closed. Helping you to get a quick overview on everything that has been said on the ticket without scrolling through the complete ticket thread.

Reopen ticket on new reply

After a ticket has been closed it will automatically be reopened when a new reply is added to it.

Visibility of the Agent controls

Limit visibility of the Agent buttons and controls to the Responder channel only.

Message author as Requester

The user who posted the message becomes the default Requester when creating a ticket from a message.

Channel onboarding message

Disable the onboarding message from Suptask when the Suptask app is joining a new Slack channel.

🎺
🔒
Discover all current Account settings