Suptask
Suptask Web AppSignup for FREE
  • Welcome
  • Getting Started
    • Install Suptask
      • Slack permission scopes
      • Invite the Suptask App
    • Your first Inbox & Form
    • Ticket submission
    • Manage and Reply on tickets
    • Key concepts
    • User Guides
      • Ticketing as an Agent
      • Ticketing as a User
      • Rollout and Onboarding guide
    • FAQ & Troubleshooting
    • Contact Support
    • Videos
  • Setup & Configure
    • Inboxes
      • Inboxes
      • Users and Agents in the same channel
      • Service Level Agreements (SLA)
      • Agent Work Hours
      • Automatically create tickets from new messages
      • Migrate to the new generation
    • Forms & Fields
      • Forms
      • Custom Fields
      • Default Fields
      • Custom Statuses
      • Tags
      • Using the Organization field
    • Users & Permissions
    • Slack External Connections
    • Multiple Slack Workspaces
      • Multiple Workspaces & Slack Community
      • Enterprise Grid
    • Branding & White-labeling
    • Language & Translations
  • Working with tickets
    • For Agents: who respond and manage tickets
      • Overview and manage tickets as an Agent
      • Responding to tickets
      • Move or Escalate to another Inbox
      • Submit tickets on behalf of a user
      • Request and manage Approvals
      • Customer Satisfaction Score (CSAT)
      • Templated answers with Canned Replies
      • AI Assistant
      • Followers
      • Delete tickets
    • For Users: who submit tickets
      • How to submit a ticket
      • Overview your tickets as a user
    • Overview & Analytics
      • Overview and track tickets
      • Dashboard
      • Reports
    • Essentials for Your daily work
      • Tickets Summary Notifications
      • Setup one-click emoji reactions
      • How to search for tickets
      • Display Suptask in Slack
  • Integrations, Automations & Workflows
    • Introduction to Integrations
    • List of integrations
    • Integration guides
      • Slack Workflows
      • WhatsApp
      • JIRA Software
      • Zendesk
      • ClickUp
      • Notion
      • Google Sheets
      • Suptask API
      • WebHooks
      • Export API
      • Integrate with other Slack Apps
      • External issue & ticketing systems
        • Create tickets from Suptask to GitLab
        • Create tickets from Suptask to GitHub
        • Create tickets from Suptask to JIRA
    • Email-to-Slack Ticketing
      • Email-to-Slack Ticketing
      • Gmail & Google Workspaces
      • Microsoft Outlook
      • AI Email routing
    • On-call rotation
    • Automations in Suptask
  • Account Management
    • Account Settings
    • Subscription & Billing
      • Subscription & Billing
      • Integrations billing
      • Limitations in the Free plan
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  • Privacy by default
  • The permissions in Slack

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  1. Getting Started
  2. Install Suptask

Slack permission scopes

The Slack permission scope that the Suptask app is making use of

PreviousInstall SuptaskNextInvite the Suptask App

Last updated 7 months ago

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Privacy by default

Suptask have been built with data privacy in mind from the very start where the minimum amount of permissions are being utilized to function properly. This ensures that the least amount of data and information is shared with Suptask.

The permissions in Slack

Suptask is making use of different permissions within your Slack workspace in order to provide the features it comes with. Slack have standardized the permissions an application like Suptask can make use of. Therefor it is Slack itself who explains and summarizes the permissions that are asked for when your user is being authorized.

How Suptask is using the permissions

Suptask uses messages and message threads inside of channels to support its unique ticketing system. Suptask do not store any Slack messages, we are rather referencing these into Slack.

Suptask can only access the messages in a channel where the Suptask App is invited to explicitly, including public channels.

Here follows a summary of the common permissions that Suptask is using:

  • Basic information about channels - Used to list channels and present channel names when configuring a Ticket Form.

  • Basic information about users in the channel(s) - Name and ID of the users in the channels where Suptask App is invited to.

  • Message access - Read messages that are sent in as tickets to Suptask in the channel(s) where the Suptask App is invited to.

  • Send messages - Send messages to users that are using Suptask.

  • Shortcut & Workflows - Enable shortcuts to create tickets from messages and have Suptask available in the Slack Workflow builder.

Extended permissions are optional and can be used to create tickets using the ticket emoji in Direct Messages (DM).

Learn more about Suptask in Direct Messages (DM)