Ticketing as an Agent
Follow this guide to get started as an Agent in Suptask
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Follow this guide to get started as an Agent in Suptask
Last updated
Was this helpful?
This guide will help you as an Agent to understand the basics of Suptask including the more advanced features that can help you as your ticketing processes mature.
This will ensure that you get the most out of Suptask to optimize your Agent experience.
Before you start, ensure that Suptask have been installed and configured within your Slack workspace.
Begin your journey by setting up a new Inbox. Inboxes help you to group tickets to a team of Agents who get access to tickets.
You can configure several features on your Inbox:
... and much more.
You can have multiple Forms in your Inbox, enabling you to categorize the different ticket requests that you receive to your Inbox.
To dive into the details, follow this guide with examples and videos on How to submit a ticket:
Learn how to efficiently manage tickets and provide timely responses to users.
Manage user roles and permissions to control access levels within your team.
You can restrict access to Inboxes for your Agents. Learn more how to Manage access to your Inbox
Keep track of all your tickets and monitor their progress effectively.
Utilize Suptask's analytics features to gain insights into your ticket management performance.
Manage approvals within tickets
Make use of the built in Approval feature that allow you to request Approvals within ticket requests.
Set up automatic CSAT surveys in your Inbox to allow measuring how satisfied our users and customers are.
Discover additional features in Suptask that can help you to elevate your ticketing management and experience:
Automatic summary of your tickets from Suptask AI Assistant help you build knowledge which helps you overview the problem and solution of tickets, as well as having the knowledge searchable across Slack.
Are you receiving recurring questions that you need to manually reply on everytime? Make use of Canned Replies where you can create predefined templated answers that you can reply with, just 2-clicks away.
You can add users outside of your Inbox to follow and comment on a ticket using the Followers feature.