# Followers ### Overview One of the useful features of our ticketing system is the ability to add additional users to follow and track tickets. This feature allows you to include individuals who are not part of your team of agents but possess expertise that may be required for specific tickets. By adding followers, you can bring in people with the necessary knowledge or skills to contribute to the resolution of a particular ticket. These followers have the ability to reply to and comment on tickets, providing their insights and suggestions. {% hint style="info" %} Followers do not have the authority to be assigned or manage any tickets like an Agent does. You do not need to add any followers to your Inbox, it can be any user in your Slack workspace. {% endhint %} *** ### How to add a follower as an Agent Agents can add one or many users as a follower from across the Slack workspace on any of their active tickets. 1. Open the ticket where you want to add followers 2. Press on the more options (three dots) action button ![](https://ucarecdn.com/38e7c0ee-35d3-4279-b541-123cd50d64fb/image.png) 1. Select **Add Followers** 2. Add the users you want to follow the ticket 3. Press on Submit. 4. The users will be automatically notified about the ticket. 5. Done! *** ### Following a ticket as a user A user who is added as a follower to a ticket, will automatically receive a message and a notification from Suptask. The user will be able to reply in the ticket, as well as read the replies and the content of the ticket. This makes it easy to communicate with all the parties of a ticket. The user can select to **Unfollow** the ticket, which will stop the user from seeing any updates on the ticket, as well as preventing the user to reply on the ticket. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets/how-to-add-and-manage-followers-on-tickets.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.