FAQ & Troubleshooting
Frequently Asked Questions and Common Issues
Last updated
Was this helpful?
Frequently Asked Questions and Common Issues
Last updated
Was this helpful?
Search for "Suptask" in Slack and you should find the App if it is installed.
You can make sure to always have Suptask visible in the left side menu on Slack by adding it as a favorite.
You can overview all users who have the Agent role in on your account.
Users will automatically become Agents by inviting them to the Responder channel in Slack, which is connected to your Inbox.
Have the user rejoin the Responder channel that is connected to the Inbox, that will initiate the recalculation process of identifying Agents which can help to promote the users to Agents.
If the user is missing the Inbox from Suptask Web, make sure the user has the Account Admin role in order for them to be able to manage the Inbox and Forms.
This could be due to an invalid personal token. Try to renew it for your user by visiting the link below:
Slack Users
Visit the user profile in Slack by pressing on their name
Click on More options (the three dots icon button)
From there you can copy their member ID:
Slack App
Visit the App in Slack from the left menu
Click on the App name
From there you can copy the member ID
You can link directly to the Suptask App from a website using the following URL, where the team parameter needs to be replaced with your own team ID in Slack.
Inboxes can also be reloaded in order to fetch the most up-to-date information from Slack. This can be done from the page:
