# Customer Satisfaction Score (CSAT)

### Overview 

Customer Satisfaction Score (CSAT) is a widely used metric to measure how satisfied customers & users are with a product, service, or support. It is typically gathered through survey asking respondents to rate their satisfaction after the interaction is completed

The CSAT satisfaction score is often used as a metric or a KPI which can be reported on regularly. 

### How to use CSAT with Suptask 

Suptask can automatically send out a CSAT survey when a Ticket is Closed, to survey the user about their ticketing experience. The CSAT feature is enabled per Inbox in Suptask.

{% hint style="info" %}
CSAT is available for early access. Contact [Suptask Support](https://support.suptask.com/getting-started/contact-support) to enable CSAT for your Inbox.
{% endhint %}

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### CSAT surveys to users 

Users who have submitted a ticket will receive an automatic CSAT survey as soon as the Ticket status is changed to Closed. The survey is a part of the Ticket message thread.

The CSAT survey allow for an additional comment to be added as feedback, which can be visible for Agents later when analyzing tickets

#### Example of a CSAT survey

<figure><img src="https://621243658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FO5JbdwXcuzsmDvD73Ccf%2Fuploads%2FxToVPu5AVCGKjylCB908%2Fimage.png?alt=media&#x26;token=af9a272b-93ce-4ed7-ab58-cf089b3a7136" alt="" width="322"><figcaption></figcaption></figure>

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### Analyze CSAT results&#x20;

Use the dedicated CSAT dashboard which provides a high-level view of the CSAT satisfaction score for a timespan of your choice.&#x20;

The dashboard is interactive, allowing you to drilldown into the grouped score to identify what Tickets that received a certain score.&#x20;

For example, drilldown into all Tickets that received a score of 1 to view the details including any CSAT comment feedback.

<figure><img src="https://621243658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FO5JbdwXcuzsmDvD73Ccf%2Fuploads%2Fvc55QpKlOfw67sENl2VV%2Fimage.png?alt=media&#x26;token=b7f6f15a-5b63-436b-87e9-f436c9242cac" alt=""><figcaption></figcaption></figure>