> For the complete documentation index, see [llms.txt](https://support.suptask.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets/customer-satisfaction-score-csat.md).

# Customer Satisfaction Score (CSAT)

Learn how to send automatic CSAT surveys to users

### Overview

Customer Satisfaction Score (CSAT) is a widely used metric to measure how satisfied customers & users are with a product, service, or support. It is typically gathered through survey asking respondents to rate their satisfaction after the interaction is completed

The CSAT satisfaction score is often used as a metric or a KPI which can be reported on regularly.

### How to use CSAT with Suptask

Suptask can automatically send out a CSAT survey when a Ticket is Closed, to survey the user about their ticketing experience. The CSAT feature is enabled per Inbox in Suptask.

{% hint style="info" %}
CSAT is available for early access. Contact [Suptask Support](/getting-started/contact-support.md) to enable CSAT for your Inbox.
{% endhint %}

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### CSAT surveys to users

Users who have submitted a ticket will receive an automatic CSAT survey as soon as the Ticket status is changed to Closed. The survey is a part of the Ticket message thread.

The CSAT survey allow for an additional comment to be added as feedback, which can be visible for Agents later when analyzing tickets

#### Example of a CSAT survey

<figure><img src="https://621243658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FO5JbdwXcuzsmDvD73Ccf%2Fuploads%2Fgit-blob-45c414d048af2ffbcf4d2912b604dfcc21220549%2Fimage.png?alt=media" alt="" width="322"><figcaption></figcaption></figure>

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### Analyze CSAT results

Use the dedicated CSAT dashboard which provides a high-level view of the CSAT satisfaction score for a timespan of your choice.

The dashboard is interactive, allowing you to drilldown into the grouped score to identify what Tickets that received a certain score.

For example, drilldown into all Tickets that received a score of 1 to view the details including any CSAT comment feedback.

<figure><img src="https://621243658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FO5JbdwXcuzsmDvD73Ccf%2Fuploads%2Fgit-blob-1d2f73379b2b7cc1ae3a7143d4e296b720537da3%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>