# Agent Business Hours

### Overview

{% hint style="info" %}
To get started using work hours on your account, contact [Suptask Support](/getting-started/contact-support.md).
{% endhint %}

Inboxes can be set up with your Agent's default work hours, including the timezone they are in. 

With the business hours of your Agents, you can get accurate calculation of performance metrics and customize notifications to the work schedules of your Agents.  

<figure><img src="/files/ZA0zBzHMdTizpBnKcuvt" alt="" width="375"><figcaption></figcaption></figure>

Each inbox can be configured with business hours for your Agents:&#x20;

* Start time
* End time&#x20;
* Business days
* Timezone
* Weekday overrides

### Actual Time to resolution&#x20;

Every ticket is measured on how fast it is resolved by Agents. With business hours configured in the inbox, every ticket is calculated with the respect of the business hours.&#x20;

This improves accuracy of your metrics, where you can track the Actual Time To Resolution as it respects the business hours.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.suptask.com/working-with-tickets/performance-and-service-level-agreements-sla/how-to-set-up-agent-work-hours.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.