Suptask
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  • Welcome
  • Getting Started
    • Install Suptask
      • Slack permission scopes
      • Invite the Suptask App
    • Your first Inbox & Form
    • Ticket submission
    • Manage and Reply on tickets
    • Key concepts
    • User Guides
      • Ticketing as an Agent
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      • Rollout and Onboarding guide
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  • Setup & Configure
    • Inboxes
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      • Using the Organization field
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  • Working with tickets
    • For Agents: who respond and manage tickets
      • Overview and manage tickets as an Agent
      • Responding to tickets
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      • Request and manage Approvals
      • Customer Satisfaction Score (CSAT)
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    • For Users: who submit tickets
      • How to submit a ticket
      • Overview your tickets as a user
    • Overview & Analytics
      • Overview and track tickets
      • Dashboard
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    • Essentials for Your daily work
      • Tickets Summary Notifications
      • Setup one-click emoji reactions
      • How to search for tickets
      • Display Suptask in Slack
  • Integrations, Automations & Workflows
    • Introduction to Integrations
    • List of integrations
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      • JIRA Software
      • Zendesk
      • ClickUp
      • Notion
      • Google Sheets
      • Suptask API
      • WebHooks
      • Export API
      • Integrate with other Slack Apps
      • External issue & ticketing systems
        • Create tickets from Suptask to GitLab
        • Create tickets from Suptask to GitHub
        • Create tickets from Suptask to JIRA
    • Email-to-Slack Ticketing
      • Email-to-Slack Ticketing
      • Gmail & Google Workspaces
      • Microsoft Outlook
      • AI Email routing
    • On-call rotation
    • Automations in Suptask
  • Account Management
    • Account Settings
    • Subscription & Billing
      • Subscription & Billing
      • Integrations billing
      • Limitations in the Free plan
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On this page
  • Create a ticket using message shortcuts
  • Create a ticket from messages using the ticket 🎫 reaction emoji
  • Create a new ticket with slash command
  • Create a ticket from Suptask App home in Slack
  • Create a ticket in Direct Messages (DM)
  • Create a ticket from Email
  • Create a ticket automatically from a new message
  • Troubleshooting
  • Learn more

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  1. Working with tickets
  2. For Users: who submit tickets

How to submit a ticket

Learn how to submit tickets with Suptask

PreviousFor Users: who submit ticketsNextOverview your tickets as a user

Last updated 2 months ago

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Suptask provides multiple methods for submitting tickets, catering to various user preferences and workflows. This article offers a comprehensive overview of all available ticket creation features.

Through detailed guides and instructional videos, you will gain a solid understanding of how to effectively interact with Suptask's ticketing system.

Create a ticket using message shortcuts

Message shortcuts are available and can be used on all sent messages everywhere in Slack, including channels, direct messages (DM) and any private group.

How to submit a ticket with the message shortcut:

  1. Move your mouse over the desired message to create a ticket from.

  2. Press on the three dots within the context action menu to the right. See example screenshot below.

  3. Select Create a ticket (Suptask) If you do not see this option, select More message shortcuts... to list additional shortcuts.

  4. Suptask will guide you through the process of creating the ticket.

  5. Done!


Create a ticket from messages using the ticket 🎫 reaction emoji

Suptask can submit a ticket from an existing message by adding the ticket 🎫 reaction emoji on top of the message.

How to submit a ticket with the ticket 🎫 reaction emoji:

  1. On a sent message, add a reaction emoji by hovering over the message to display the small section with action icons in it.

  2. Select the ticket 🎫 reaction emoji (:ticket: 🎫)

  3. Suptask will automatically identify this emoji as the trigger to create a new ticket

  4. Suptask will guide you through the process of creating the ticket.

    1. In a channel or group chat you will need to invite the Suptask App to the channel .

    2. In a Direct Messages (DM) you might need to give Suptask extended permissions.

  5. Done!


Create a new ticket with slash command

  1. Type /suptask, /request, /helpdesk, /support or /ticket to initiate the ticket creation.

  2. Select the Form you want to use when submitting your ticket

  3. Fill in the form fields and submit the ticket.

  4. Done! Your ticket has been created


Create a ticket from Suptask App home in Slack

  1. Open the Suptask App in Slack from the left-side menu

    • Search for "Suptask" in Slack if you can not find it in the left-side menu.

  2. Click on the Create a new ticket action button.

  3. Select where you want to create the ticket and to with what Form.

  4. Fill in the form fields and submit the ticket.

  5. Done


Create a ticket in Direct Messages (DM)

In order to use the ticket 🎫 reaction emoji to create tickets from messages in Direct Messages (DM), you might need to grant Suptask extended permissions.


Create a ticket from Email

The Email-to-Slack ticketing integration allow users to submit tickets by sending an email, which is automatically converted to a reply inside of the ticket thread in Slack.

To submit a ticket via email, simply send an email to the email address you have configured for the Email-to-Slack integration.


Create a ticket automatically from a new message

Automatic ticket creation enables every message in a channel to be submitted as a ticket automatically.

Post a message in the channel where the automatic ticket creation have been enabled and Suptask will automatically submit the ticket while the message will be populated into the Description field.


Troubleshooting

Nothing happens when I try to use the ticket 🎫 reaction emoji in a channel or group?

Make sure that the Suptask App is invited to the channel or group that you are in. You can confirm this by writing the following message in Slack:

/invite @Suptask


Learn more

Here are other useful articles to enhance your ticketing experience with Suptask.

We recommend you to in order to have quick access to submitting tickets from messages.

You can create tickets in Direct Messages (DM) using from Suptask.

Each user can grant these permissions by and it is only required once.

customize your reaction emojis in Slack
How to display Suptask in Slack
several creation methods
navigating here
Learn more about the Email-to-Slack integration
Learn more about automatic ticket creation
Setup one-click emoji reactions