Manage and Reply on tickets
Learn how to manage and respond to tickets
Overview
When a ticket has been submitted, it will receive a unique ticket ID that can be tracked by both the user who requested the ticket, as well as the Agent who receive the ticket in the Inbox where it can be managed.
Both users and Agents can easily reply on any of their tickets directly from Slack.
Getting Started
Reply on tickets
Watch how an Agent can manage, assign and reply on a ticket.
Manage tickets as a user
Every user who submits a ticket will be able to track and overview them, including adding additional replies to the tickets.
Tickets can easily be managed from the Suptask App in Slack, or with Tickets view on the Web.
Manage tickets as an Agent
Every Agent can manage and overview the tickets that he have access to via the Inboxes that he is a part of.
Tickets can easily be managed from the Suptask App in Slack, or with Tickets view on the Web.
Optimize the remediation of tickets
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