# Anonymous Ticket Submission

Anonymous ticket submissions can help you to have your user submit tickets without revealing their identity, which can be used for features such as whistleblowers. 

### How to set up Anonymous Ticket Submission

#### 1. Slack Workflow Setup (Channel A)

* In Slack, set up a **Workflow Builder** in a public or private *Channel A*.
* Include a **button** (or shortcut) that triggers a **form** prompting users for details (e.g., issue description).
* Once submitted, the form posts the content as a **message into a private Channel B**.

This hides the identity of the user by design.

#### 2. Private Channel B for Ticket Intake

* Channel B should be restricted so only agents or admins see the content.
* Users of Channel B will not know who initiated the request—only the text from Channel A is visible.

#### 3. Suptask Auto‑Creation of Tickets

* Configure Suptask with an Inbox and a Form designed for [automatic ticket creation](/working-with-tickets/for-users-who-submit-tickets/how-to-create-a-ticket.md#create-a-ticket-automatically-from-a-new-message).
* Enable Auto Creation from new messages in Slack Channels for Channel B by selecting the special Form type **Auto Creation of Tickets in Slack Channels**
* Every message posted into Channel B (regardless of sender identity) triggers Suptask to **create a ticket**, using the message content as the ticket description. No user name or identity is captured.

#### 4. Result: Anonymous Ticket Flow

* End‑users submit through Channel A.
* Channel B receives the anonymized message.
* Suptask automatically creates a ticket using that content.
* Agents handle tickets via Suptask - not exposed to requester identity.


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