Anonymous Ticket Submission

Anonymous Ticket Submission with Suptask and Slack Workflows

Anonymous ticket submissions can help you to have your user submit tickets without revealing their identity, which can be used for features such as whistleblowers.

How to set up Anonymous Ticket Submission

1. Slack Workflow Setup (Channel A)

• In Slack, set up a Workflow Builder in a public or private Channel A.

• Include a button (or shortcut) that triggers a form prompting users for details (e.g., issue description).

• Once submitted, the form posts the content as a message into a private Channel B.

This hides the identity of the user by design.

2. Private Channel B for Ticket Intake

• Channel B should be restricted so only agents or admins see the content.

• Users of Channel B will not know who initiated the request—only the text from Channel A is visible.

3. Suptask Auto‑Creation of Tickets

• Configure Suptask with an Inbox and a Form designed for automatic ticket creation.

• Enable Auto Creation from new messages in Slack Channels for Channel B by selecting the special Form type Auto Creation of Tickets in Slack Channels

• Every message posted into Channel B (regardless of sender identity) triggers Suptask to create a ticket, using the message content as the ticket description. No user name or identity is captured.

4. Result: Anonymous Ticket Flow

• End‑users submit through Channel A.

• Channel B receives the anonymized message.

• Suptask automatically creates a ticket using that content.

• Agents handle tickets via Suptask - not exposed to requester identity.