On-call rotation
Learn how to set up on-call rotation with Suptask
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Learn how to set up on-call rotation with Suptask
Last updated
Was this helpful?
Suptask can help you to manage your ticketing with respect to any rotation schedules you have in place.
Rotation schedules are often used to manage on-call duties where a person is rotated on a regular interval, such as weekly, to manage certain tasks like incoming tickets or alerts.
Tellspin is a very capable Slack app to manage rotation schedules for your teams in Slack. Allowing you to configure everything from the rotation frequency to reminders.
Tellspin and Suptask have established a technical partnership where the applications are built to work seamlessly with each other.
Tellspin will automatically tag the person who is on-call when you write out the @Tellspin username in Slack where Tellspin have been enabled.
With the Automation rules from Suptask, you can have this process to be fully automated where Suptask can automatically tag @Tellspin when a new ticket is created. Making the Agent who is on-call aware of the new ticket automatically.
Set up a new Automation rule on your Inbox or Form
Configure the rule to be of the type Automatic reply
Edit the rule to send the reply to the Inbox Responder channel where your Agents are.
In the message sent in the reply, tag the @Tellspin app by writing out its member ID, for example: On-call assignment required <@U43232123>
You can find the member ID of Tellspin by viewing the Tellspin user in Slack > Pressing on the three dots (More options menu) > Copy Member ID
Done.
When a new ticket is created, the automation rule will be triggered and send the reply where @Tellspin app is tagged. @Tellspin will automatically tag the user who is on-call.
can be activated on your account by contacting Suptask support.