# On-call rotation ### Overview Suptask can help you to manage your ticketing with respect to any rotation schedules you have in place. Rotation schedules are often used to manage on-call duties where a person is rotated on a regular interval, such as weekly, to manage certain tasks like incoming tickets or alerts. *** ### Partnership with Tellspin Tellspin is a very capable Slack app to manage rotation schedules for your teams in Slack. Allowing you to configure everything from the rotation frequency to reminders. Tellspin and Suptask have established a technical partnership where the applications are built to work seamlessly with each other. [Learn more about Tellspin](https://tellspin.app/) *** ### Integrating Suptask with Tellspin Tellspin will automatically tag the person who is on-call when you write out the @Tellspin username in Slack where Tellspin have been enabled. With the Automation rules from Suptask, you can have this process to be fully automated where Suptask can automatically tag @Tellspin when a new ticket is created. Making the Agent who is on-call aware of the new ticket automatically. *** ### How to setup the integration with Tellspin [Automations](https://support.suptask.com/integrations-automations-and-workflows/how-to-set-up-automation-rules) can be activated on your account by contacting Suptask support. 1. Set up a new Automation rule on your Inbox or Form 2. Configure the rule to be of the type **Automatic reply** 3. Edit the rule to send the reply to the Inbox Responder channel where your Agents are. 4. In the message sent in the reply, tag the @Tellspin app by writing out its member ID, for example: *On-call assignment required <@U43232123>* 1. You can find the member ID of Tellspin by viewing the Tellspin user in Slack > Pressing on the three dots (More options menu) > Copy Member ID 5. Done. When a new ticket is created, the automation rule will be triggered and send the reply where @Tellspin app is tagged. @Tellspin will automatically tag the user who is on-call.