Suptask
Suptask Web AppSignup for FREE
  • Welcome
  • Getting Started
    • Install Suptask
      • Slack permission scopes
      • Invite the Suptask App
    • Your first Inbox & Form
    • Ticket submission
    • Manage and Reply on tickets
    • Key concepts
    • User Guides
      • Ticketing as an Agent
      • Ticketing as a User
      • Rollout and Onboarding guide
    • FAQ & Troubleshooting
    • Contact Support
    • Videos
  • Setup & Configure
    • Inboxes
      • Inboxes
      • Users and Agents in the same channel
      • Service Level Agreements (SLA)
      • Agent Work Hours
      • Automatically create tickets from new messages
      • Migrate to the new generation
    • Forms & Fields
      • Forms
      • Custom Fields
      • Default Fields
      • Custom Statuses
      • Tags
      • Using the Organization field
    • Users & Permissions
    • Slack External Connections
    • Multiple Slack Workspaces
      • Multiple Workspaces & Slack Community
      • Enterprise Grid
    • Branding & White-labeling
    • Language & Translations
  • Working with tickets
    • For Agents: who respond and manage tickets
      • Overview and manage tickets as an Agent
      • Responding to tickets
      • Move or Escalate to another Inbox
      • Submit tickets on behalf of a user
      • Request and manage Approvals
      • Customer Satisfaction Score (CSAT)
      • Templated answers with Canned Replies
      • AI Assistant
      • Followers
      • Delete tickets
    • For Users: who submit tickets
      • How to submit a ticket
      • Overview your tickets as a user
    • Overview & Analytics
      • Overview and track tickets
      • Dashboard
      • Reports
    • Essentials for Your daily work
      • Tickets Summary Notifications
      • Setup one-click emoji reactions
      • How to search for tickets
      • Display Suptask in Slack
  • Integrations, Automations & Workflows
    • Introduction to Integrations
    • List of integrations
    • Integration guides
      • Slack Workflows
      • WhatsApp
      • JIRA Software
      • Zendesk
      • ClickUp
      • Notion
      • Google Sheets
      • Suptask API
      • WebHooks
      • Export API
      • Integrate with other Slack Apps
      • External issue & ticketing systems
        • Create tickets from Suptask to GitLab
        • Create tickets from Suptask to GitHub
        • Create tickets from Suptask to JIRA
    • Email-to-Slack Ticketing
      • Email-to-Slack Ticketing
      • Gmail & Google Workspaces
      • Microsoft Outlook
      • AI Email routing
    • On-call rotation
    • Automations in Suptask
  • Account Management
    • Account Settings
    • Subscription & Billing
      • Subscription & Billing
      • Integrations billing
      • Limitations in the Free plan
Powered by GitBook
On this page
  • Overview
  • Use Cases
  • How it works
  • Setup your integration
  • Integrations and Automations

Was this helpful?

Export as PDF
  1. Integrations, Automations & Workflows

Introduction to Integrations

Learn how to make use of integrations

PreviousDisplay Suptask in SlackNextList of integrations

Last updated 1 month ago

Was this helpful?

Integrations are a part of the Custom subscription plan. Contact to get started.

Overview

Integrations can be used to optimize your workflow and make it more efficient when you are working with Suptask tickets in Slack.

Suptask can integrate against any system of your choice, either using our native built-in connectors or using custom APIs and webhooks.

Interested in a particular integration? Suptask has a including custom APIs.


Use Cases

Suptask integrations are set up together with your technical contact at Suptask.

Integrations empowers several use cases such as:

  • Keep tickets up to date between Suptask and other ticket systems, such as Zendesk

  • Sync tickets and comments between issue trackers, such as Gitlab & Github.

  • Enrich tickets with customer data from CRM such as Salesforce or HubSpot

  • Push tickets to an external safe-storage for Audit & Compliance.

  • Transfer ticket data to an external data warehouse such as SnowFlake.

  • Perform analysis of ticket data in your BI system or in Google Sheets.

  • Connect Suptask to any Slack Workflow in your Slack Workspace.

  • Set up a custom Integration using an API or Webhooks.

  • Suggest or update knowledge base articles, for example in Notion.


How it works

Integrations are flexible and can be set up according to your requirements. This enables flexibility where any integration or automations can be configured and embedded in your workflow.

  1. You define your use case and share it with Suptask

  2. Use case is confirmed by the Suptask Integration Specialists

  3. Integration details is collected according to the requirements of the use case

  4. Integrations is configured and setup on your Suptask account.

  5. Integrations are ready to be used.

Coordination of the setup is normally happening in your dedicated Slack channel which is shared with you when signing up for the Custom plan.


Setup your integration

Integrations and Automations

Looking to get started with integrations? Contact to get started and access the setup guides for your integrations

Suptask Support
library of 300+ integrations
Suptask Support
List of integrations
Integrate with other Slack Apps
Automations in Suptask