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For the complete documentation index, see llms.txt. This page is also available as Markdown.

Agents: respond and manage tickets

Overview and manage tickets as an AgentResponding to ticketsTicket handoff and submit on behalfRouting with Move & EscalateTemplated answers with Canned RepliesAutomatic ticket creationApprovalsFollowersCustomer Satisfaction Score (CSAT)Delete ticketsTask and Todo lists
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