Suptask
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Suptask
  • hand-waveWelcome
  • Getting Started
    • 1Install Suptask
    • 2Your first Inbox & Form
    • 3Ticket submission
    • 4Manage and Reply on tickets
    • grid-round-2-plusKey concepts
    • square-userUser Guides
    • comment-questionFAQ & Troubleshooting
    • questionContact Support
    • circle-playVideos
  • Setup & Configure
    • square-infoInboxes
    • memo-padForms & Fields
    • users-gearUsers & Permissions
    • globe-pointerOnline Web Forms
    • arrows-to-circleSlack Connect & External Connections
    • timelineMultiple Slack Workspaces
    • paletteBranding & White-labeling
    • earth-africaLanguage & Translations
  • Working with tickets
    • user-crownFor Agents: who respond and manage tickets
      • Overview and manage tickets as an Agent
      • Responding to tickets
      • Move or Escalate to another Inbox
      • Ticket handoff and submit on behalf
      • Request and manage Approvals
      • Customer Satisfaction Score (CSAT)
      • Templated answers with Canned Replies
      • AI Assistant
      • Followers
      • Delete tickets
    • userFor Users: who submit tickets
    • rectangle-listOverview & Analytics
    • stopwatchPerformance & Service Level Agreements (SLA)
    • lightbulbEssentials for Your daily work
    • megaphoneBroadcast & Announcements
  • Integrations, Automations & Workflows
    • Introduction to Integrations
    • List of integrations
    • Integration guides
    • envelopeEmail-to-Slack Ticketing
    • people-arrowsOn-call rotation
    • arrow-progressAutomations in Suptask
  • Account Management
    • gear-complexAccount Settings
    • credit-card-frontSubscription & Billing
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  1. Working with tickets

user-crownFor Agents: who respond and manage tickets

Overview and manage tickets as an Agentchevron-rightResponding to ticketschevron-rightMove or Escalate to another Inboxchevron-rightTicket handoff and submit on behalfchevron-rightRequest and manage Approvalschevron-rightCustomer Satisfaction Score (CSAT)chevron-rightTemplated answers with Canned Replieschevron-rightAI Assistantchevron-rightFollowerschevron-rightDelete ticketschevron-right
PreviousLanguage & Translationschevron-leftNextOverview and manage tickets as an Agentchevron-right

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