# Agents: respond and manage tickets

- [Overview and manage tickets as an Agent](/working-with-tickets/for-agents-who-respond-and-manage-tickets/overview-and-manage-tickets-as-an-agent.md): Learn how to overview and track your tickets as an Agent
- [Responding to tickets](/working-with-tickets/for-agents-who-respond-and-manage-tickets/how-to-respond-and-manage-tickets.md): Learn how Agents respond and manage tickets
- [Ticket handoff and submit on behalf](/working-with-tickets/for-agents-who-respond-and-manage-tickets/how-to-create-tickets-on-behalf-of-users.md): Submit on behalf of users and handoff the ticket creation
- [Routing with Move & Escalate](/working-with-tickets/for-agents-who-respond-and-manage-tickets/how-to-move-a-ticket-to-another-inbox.md): Learn how to move a ticket to another Inbox
- [Templated answers with Canned Replies](/working-with-tickets/for-agents-who-respond-and-manage-tickets/how-to-use-canned-replies.md): Learn how to manage recurring questions with Canned replies
- [Automatic ticket creation](/working-with-tickets/for-agents-who-respond-and-manage-tickets/how-to-automatically-create-tickets-from-new-messages.md): Learn how to create tickets automatically from new messages
- [Approvals](/working-with-tickets/for-agents-who-respond-and-manage-tickets/how-to-send-and-manage-approvals.md): Learn how to request and manage approvals in Suptask
- [Followers](/working-with-tickets/for-agents-who-respond-and-manage-tickets/how-to-add-and-manage-followers-on-tickets.md): Learn how to add Followers to individual tickets
- [Customer Satisfaction Score (CSAT)](/working-with-tickets/for-agents-who-respond-and-manage-tickets/customer-satisfaction-score-csat.md): Learn how to send automatic CSAT surveys to users
- [Delete tickets](/working-with-tickets/for-agents-who-respond-and-manage-tickets/delete-tickets.md): Learn how to Delete and Archive tickets
- [Task and Todo lists](/working-with-tickets/for-agents-who-respond-and-manage-tickets/task-and-todo-lists.md): Track tasks and todo's with and within tickets