> For the complete documentation index, see [llms.txt](https://support.suptask.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.suptask.com/working-with-tickets.md).

# Working with tickets

- [Quickstart: Your First Ticket](https://support.suptask.com/working-with-tickets/ticket-submission.md): Learn the methods of creating tickets with Suptask
- [Agents: respond and manage tickets](https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets.md)
- [Overview and manage tickets as an Agent](https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets/overview-and-manage-tickets-as-an-agent.md): Learn how to overview and track your tickets as an Agent
- [Responding to tickets](https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets/how-to-respond-and-manage-tickets.md): Learn how Agents respond and manage tickets
- [Ticket handoff and submit on behalf](https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets/how-to-create-tickets-on-behalf-of-users.md): Submit on behalf of users and handoff the ticket creation
- [Routing with Move & Escalate](https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets/how-to-move-a-ticket-to-another-inbox.md): Learn how to move a ticket to another Inbox
- [Templated answers with Canned Replies](https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets/how-to-use-canned-replies.md): Learn how to manage recurring questions with Canned replies
- [Automatic ticket creation](https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets/how-to-automatically-create-tickets-from-new-messages.md): Learn how to create tickets automatically from new messages
- [Approvals](https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets/how-to-send-and-manage-approvals.md): Learn how to request and manage approvals in Suptask
- [Followers](https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets/how-to-add-and-manage-followers-on-tickets.md): Learn how to add Followers to individual tickets
- [Customer Satisfaction Score (CSAT)](https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets/customer-satisfaction-score-csat.md): Learn how to send automatic CSAT surveys to users
- [Delete tickets](https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets/delete-tickets.md): Learn how to Delete and Archive tickets
- [Task and Todo lists](https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets/task-and-todo-lists.md): Track tasks and todo's with and within tickets
- [Impersonation](https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets/impersonation.md)
- [Users: submit tickets](https://support.suptask.com/working-with-tickets/for-users-who-submit-tickets.md)
- [How to submit a ticket](https://support.suptask.com/working-with-tickets/for-users-who-submit-tickets/how-to-create-a-ticket.md): Learn how to submit tickets with Suptask
- [Overview your tickets as a user](https://support.suptask.com/working-with-tickets/for-users-who-submit-tickets/overview-your-tickets-as-a-user.md): Learn how to overview and track your tickets as a User
- [Anonymous Ticket Submission](https://support.suptask.com/working-with-tickets/for-users-who-submit-tickets/anonymous-ticket-submission.md): Anonymous Ticket Submission with Suptask and Slack Workflows
- [Overview & Analytics](https://support.suptask.com/working-with-tickets/overview-and-analytics.md)
- [Overview and track tickets](https://support.suptask.com/working-with-tickets/overview-and-analytics/how-to-overview-and-find-your-tickets.md): Learn how to overview and track tickets
- [Dashboard](https://support.suptask.com/working-with-tickets/overview-and-analytics/dashboard.md): Learn how to analyze your ticketing with the Dashboard
- [Reports](https://support.suptask.com/working-with-tickets/overview-and-analytics/reports.md): Learn more how to set up recurring reports
- [Performance & Service Level Agreements (SLA)](https://support.suptask.com/working-with-tickets/performance-and-service-level-agreements-sla.md): Track your performance KPIs in accordance to your Service Level Agreement (SLA)
- [Service Level Agreements (SLA)](https://support.suptask.com/working-with-tickets/performance-and-service-level-agreements-sla/how-to-setup-service-level-agreements-sla.md): Send automatic reminders when tickets break a threshold
- [Performance Metrics](https://support.suptask.com/working-with-tickets/performance-and-service-level-agreements-sla/performance-metrics.md): Track performance across your team and agents
- [Agent Business Hours](https://support.suptask.com/working-with-tickets/performance-and-service-level-agreements-sla/how-to-set-up-agent-work-hours.md): Learn how to set up business and work hours for your Agents
- [Essentials for Your daily work](https://support.suptask.com/working-with-tickets/essentials-for-your-daily-work.md)
- [Digest Summary Notifications](https://support.suptask.com/working-with-tickets/essentials-for-your-daily-work/tickets-summary-notifications.md): Learn how Suptask can remind you about your tickets
- [One-click emoji reactions](https://support.suptask.com/working-with-tickets/essentials-for-your-daily-work/how-to-configure-one-click-emoji-reactions.md): Learn how to get quick access to reaction emojis
- [How to search for tickets](https://support.suptask.com/working-with-tickets/essentials-for-your-daily-work/how-to-search-for-tickets.md): Learn how to search for tickets in Slack
- [Display Suptask in Slack](https://support.suptask.com/working-with-tickets/essentials-for-your-daily-work/how-to-display-suptask-in-slack.md): Learn how to display Suptask in the left menu in Slack
- [Broadcast & Announcements](https://support.suptask.com/working-with-tickets/broadcast-and-announcements.md): Broadcast messages and send announcements to Slack Channels