# Templated answers with Canned Replies

### Overview

Canned Replies can be used to send pre-defined answers on recurring questions, without having to type the same answer over and over for different tickets. 

It can save you time writing the answer every time a ticket comes in with the same question, making your work as an Agent easier. 

Canned Replies are stored per Inbox, which means that you can have different replies for different Inboxes. This can help you have different replies for the different teams that are using Suptask.

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### How to send a Canned Reply 

As an Agent, you can send a Canned Reply by pressing on **More Options** or "..." on a ticket, and then selecting **Canned Reply:**

<img src="https://ucarecdn.com/1b3a3676-fb1e-43ab-95e4-6f09144f6d90/image.png" alt="" height="244" width="403">

From here you can choose to **Select reply** on this Inbox that you would like to send. By selecting a Canned Reply, you will get a preview of the message which you can send by using the **Send reply** button.

<img src="https://ucarecdn.com/0e12dcfc-02cd-463a-a12d-1d6269665ea6/image.png" alt="" width="375">

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### How to configure Canned Replies&#x20;

**Canned Replies are configured per Inbox** from the Responder channel which is connected to your Inbox.&#x20;

You can initiate the configuration by typing the following message in the Responder channel in Slack:&#x20;

`/suptask canned`&#x20;

This will present you with three options to manage your Canned Replies:&#x20;

* **Add** - Add a new Canned Reply
* **Edit** - Edit an existing Canned Reply
* **Delete** - Delete an existing Canned Reply&#x20;

After you have added your first Canned Reply, it will be available on all tickets in the associated Inbox.&#x20;


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets/how-to-use-canned-replies.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.