JIRA Software
How to integrate with JIRA Software
Integrations is a part of the Custom plan. Additional cost might apply.
The JIRA integration aligns Suptask ticketing with agile project management and development issue tracking, providing a seamless link between support and development. This ensures tickets needing engineering support are efficiently tracked and resolved.
Use Cases with Suptask:
Automatically create Jira issues for tickets that need development work.
Sync ticket updates with Jira to keep teams up to date.
Enrich tickets with ticket details for broader project visibility.
Requirements
You need a JIRA Software Cloud account in order to set up the integration.
Log in to your Atlassian profile and navigate to Security > API Tokens.
Click on Create API Token.
Provide a descriptive label for your token, such as Suptask Integration.
Click Create to generate the token.
Copy the API token that is displayed.
Share the API token securely with the Suptask Integrations Specialist (SIS) contact
Include the email address linked to the token and the corresponding domain e.g https://mydomain.atlassian.net
The integration will be enabled in your Suptask Inbox or for a particular Form of your choice.
Example of how it works
Ticket in Suptask is created
Team of Agents decide to escalate to JIRA for further development work.
The creation to JIRA can also happen automatically for every created Suptask ticket in your Inbox, this is customizable.
Ticket is automatically created in JIRA from Suptask, where the Suptask ticket is connected to the JIRA issue.
Actions, replies and comments are automatically synced bi-directionally.
For example, status changes can be aligned between the systems
Agents in Suptask can reply on tickets directly in Slack.
Example view from JIRA:
Example view from Suptask in Slack:
How to get started
The JIRA integration is setup and enabled together with the Suptask Integrations Specialists (SIS).
Contact Suptask Support for more information and to get started.
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