Learn how to overview and track your tickets as a User
Suptask is available for all users in the Slack workspace. You can overview and track the tickets you have submitted directly from the Suptask App in Slack.
For the majority of use cases, the Suptask App in Slack is all you need to track and overview your tickets.
Users will only be able to overview the tickets they have access to, such as the tickets that they have submitted.
Open the Suptask App in the left side menu on Slack.
The default filter will show all the tickets your user have submitted.
To change the filter, press on the Select filters button to the right.
Select your desired filters, for example My active requested tickets.
The filter will be automatically applied on the overview.
Select any of the available tickets to view and reply.
The Suptask App Home will automatically remember the last filter applied and save that for your next visit.
If you prefer to use a web browser, you can also track your tickets in the Suptask Web App.
You see the tickets you have submitted.
You can open a ticket to view its details and follow the conversation.
Changing fields such as assignee, priority and status is done by the Agents handling your ticket.
To reply on a ticket, use the message thread in Slack.
Overview and track ticketsTry to search for "Suptask" in Slack and you should find the App if it is installed.
You can make sure to always have Suptask visible in the left side menu on Slack by adding it as a favorite.
How to search for ticketsDisplay Suptask in SlackLast updated
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