> For the complete documentation index, see [llms.txt](https://support.suptask.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.suptask.com/working-with-tickets/for-users-who-submit-tickets/overview-your-tickets-as-a-user.md).

# Overview your tickets as a user

**Suptask is available for all users** in the Slack workspace. You can overview and track the tickets you have submitted directly from the Suptask App in Slack.

For the majority of use cases, the Suptask App in Slack is all you need to track and overview your tickets.

{% hint style="info" %}
Users will only be able to overview the tickets they have access to, such as the tickets that they have submitted.
{% endhint %}

***

### Overview your tickets in Slack

{% embed url="<https://youtu.be/4upPBDj2tyI>" %}

1. Open the **Suptask App** in the left side menu on Slack.
2. The default filter will show all the tickets your user have submitted.
   1. To change the filter, press on the **Select filters** button to the right.
   2. Select your desired filters, for example **My active requested tickets**.
3. The filter will be automatically applied on the overview.
4. Select any of the available tickets to view and reply.

{% hint style="info" %}
The Suptask App Home will automatically remember the last filter applied and save that for your next visit.
{% endhint %}

***

### Overview your tickets on the Web

If you prefer to use a web browser, you can also track your tickets in the [Suptask Web App](https://app.suptask.com/tickets).

* You see the tickets you have submitted.
* You can open a ticket to view its details and follow the conversation.
* Changing fields such as assignee, priority and status is done by the Agents handling your ticket.

To reply on a ticket, use the message thread in Slack.

{% content-ref url="/pages/q2MPx0NOjI7ZWiwwJqe2" %}
[Overview and track tickets](/working-with-tickets/overview-and-analytics/how-to-overview-and-find-your-tickets.md)
{% endcontent-ref %}

***

### Can't find the Suptask App in Slack?

Try to search for *"Suptask"* in Slack and you should find the App if it is installed.

You can make sure to always have Suptask visible in the left side menu on Slack by adding it as a favorite.<br>

{% content-ref url="/pages/8j9vFoXuGySGuKa3on2y" %}
[How to search for tickets](/working-with-tickets/essentials-for-your-daily-work/how-to-search-for-tickets.md)
{% endcontent-ref %}

{% content-ref url="/pages/UuBAxNBeqLQnmKuTfvZ1" %}
[Display Suptask in Slack](/working-with-tickets/essentials-for-your-daily-work/how-to-display-suptask-in-slack.md)
{% endcontent-ref %}