Subscription & Billing
Learn how the subscriptions and billing works
Overview
Suptask billing model is based on Agents which represents a seat in your subscription.
An Agent is defined as a person who have access, can reply and manage tickets in an Inbox.
Suptask do not charge for your Slack workspace users. Only those users who are identified as Agents.
For example: if you have 400 users in your Slack workspace but only 5 Agents in Suptask, those 5 will be charged for.
How the billing works
Suptask will automatically calculate the number of Agents where we identify all the users who are a part of the Responder channels that is connected to your Inbox.
Every user who is a part of a Responder channel in Slack will be an Agent.
Suptask has a 6 hour grace period before we charge for any newly invited Agent. This allow you to remove any user that was invited by mistake before they are charged for.
You will be charged for any newly added Agents on the same day. If you remove an Agent, it will be accounted for on your next billing cycle.
Agents are unique across Inboxes & Responder channels, which means that an Agent who is a part of two different Inboxes will be calculated as one single agent.
Example
You have two Inboxes with separate connect Responder channels in Slack.
These 2 Inboxes have a total of 10 unique Slack users that have joined the Responder channels. You will then be charged for a total of 10 Agents. In week 3, there are 5 additional users joining the Responder channels of the Inboxes. You will be charged for an additional 5 Agents.
In week 5 there are 2 users leaving the channels. On your next billing cycle the 2 agents will be deducted for.
Subscription plans
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