Suptask
Suptask Web AppSignup for FREE
  • Welcome
  • Getting Started
    • Install Suptask
      • Slack permission scopes
      • Invite the Suptask App
    • Your first Inbox & Form
    • Ticket submission
    • Manage and Reply on tickets
    • Key concepts
    • User Guides
      • Ticketing as an Agent
      • Ticketing as a User
      • Rollout and Onboarding guide
    • FAQ & Troubleshooting
    • Contact Support
    • Videos
  • Setup & Configure
    • Inboxes
      • Inboxes
      • Users and Agents in the same channel
      • Service Level Agreements (SLA)
      • Agent Work Hours
      • Automatically create tickets from new messages
      • Migrate to the new generation
    • Forms & Fields
      • Forms
      • Custom Fields
      • Default Fields
      • Custom Statuses
      • Tags
      • Using the Organization field
    • Users & Permissions
    • Slack External Connections
    • Multiple Slack Workspaces
      • Multiple Workspaces & Slack Community
      • Enterprise Grid
    • Branding & White-labeling
    • Language & Translations
  • Working with tickets
    • For Agents: who respond and manage tickets
      • Overview and manage tickets as an Agent
      • Responding to tickets
      • Move or Escalate to another Inbox
      • Submit tickets on behalf of a user
      • Request and manage Approvals
      • Customer Satisfaction Score (CSAT)
      • Templated answers with Canned Replies
      • AI Assistant
      • Followers
      • Delete tickets
    • For Users: who submit tickets
      • How to submit a ticket
      • Overview your tickets as a user
    • Overview & Analytics
      • Overview and track tickets
      • Dashboard
      • Reports
    • Essentials for Your daily work
      • Tickets Summary Notifications
      • Setup one-click emoji reactions
      • How to search for tickets
      • Display Suptask in Slack
  • Integrations, Automations & Workflows
    • Introduction to Integrations
    • List of integrations
    • Integration guides
      • Slack Workflows
      • WhatsApp
      • JIRA Software
      • Zendesk
      • ClickUp
      • Notion
      • Google Sheets
      • Suptask API
      • WebHooks
      • Export API
      • Integrate with other Slack Apps
      • External issue & ticketing systems
        • Create tickets from Suptask to GitLab
        • Create tickets from Suptask to GitHub
        • Create tickets from Suptask to JIRA
    • Email-to-Slack Ticketing
      • Email-to-Slack Ticketing
      • Gmail & Google Workspaces
      • Microsoft Outlook
      • AI Email routing
    • On-call rotation
    • Automations in Suptask
  • Account Management
    • Account Settings
    • Subscription & Billing
      • Subscription & Billing
      • Integrations billing
      • Limitations in the Free plan
Powered by GitBook
On this page
  • Overview
  • How the billing works
  • Example
  • Prorated billing
  • Change the amount of licensed Agents
  • Subscription plans

Was this helpful?

Export as PDF
  1. Account Management
  2. Subscription & Billing

Subscription & Billing

Learn how the subscriptions and billing works

Overview

Suptask billing model is based on Agents which represents a seat in your subscription.

An Agent is defined as a person who have access, can reply and manage tickets in an Inbox.

Suptask do not charge for your Slack workspace users. Only those users who are identified as Agents.

For example: if you have 400 users in your Slack workspace but only 5 Agents in Suptask, those 5 will be charged for.


How the billing works

Suptask will automatically calculate the number of Agents where we identify all the users who are a part of the Responder channels that is connected to your Inbox.

Every user who is a part of a Responder channel in Slack will be an Agent.

Suptask has a 6 hour grace period before we charge for any newly invited Agent. This allow you to remove any user that was invited by mistake before they are charged for.

You will be charged for any newly added Agents on the same day. If you remove an Agent, it will be accounted for on your next billing cycle.

Agents are unique across Inboxes & Responder channels, which means that an Agent who is a part of two different Inboxes will be calculated as one single agent.


Example

You have two Inboxes with separate connect Responder channels in Slack.

These 2 Inboxes have a total of 10 unique Slack users that have joined the Responder channels. You will then be charged for a total of 10 Agents. In week 3, there are 5 additional users joining the Responder channels of the Inboxes. You will be charged for an additional 5 Agents.

In week 5 there are 2 users leaving the channels. On your next billing cycle the 2 agents will be deducted for.


Prorated billing

Suptask makes use of prorated billing, which is a method of bill calculation based on a partial period of service rather than a full billing cycle.

It lets customers pay for the portion of the service period they use and not the entire service period, which makes billing more accurate.


Change the amount of licensed Agents


Subscription plans

PreviousSubscription & BillingNextIntegrations billing

Last updated 1 month ago

Was this helpful?

In order to change the amount of licensed Agents that you are charged for, you can from your Inboxes. This will automatically update the subscription on your account

Overview the current plans and pricing
remove Agents