# Routing with Move & Escalate
### Overview
Tickets can be moved by Agents from the origin Inbox to another Inbox.
There are several benefits of using the Move & Escalate feature:
* Move the ticket as it was submitted to the wrong Inbox
* Move the ticket to another team Inbox as it needs to be escalated
* Contain the replies on the ticket for the new team to review
* Create a new ticket and reference it automatically to the origin ticket
### How to Move & Escalate a ticket
On a ticket, select the More Options (...) button to access Move & Escalate
1. As an Agent, open a ticket.
2. Press on the More options action button (with the three dots).
3. Select **Move & Escalate**.
4. Select what Inbox to move the ticket to.
1. Fields from your original Form to the new selected one will be auto-mapped. Any mismatches will be highlighted.
5. Confirm by pressing **Submit**.
The original ticket will automatically be set to Closed. Both tickets will contain references between the tickets, making it is easy to retrieve the context from any of the tickets.
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