# Limitations in the Free plan ### Overview The Free plan is a great choice for smaller teams, or teams who are getting started with conversational ticketing in Slack. It is a smooth way to get your users to start working with Suptask in Slack, getting enough time to educate them and customize Suptask to your needs. The Free plan comes with limitations that are applied as soft-limits, where accounts who are exceeding the limits over multiple months will receive automatic messages from Suptask. Accounts that are continuously exceeding the limits will get their ticket creation blocked and can loose access to historical tickets. Accounts can at any time upgrade to remove the limits. [The paid plans](https://www.suptask.com/pricing) comes with many additional features to empower your ticketing experience. ### Limitations in the Free plan: * Maximum of 10 created tickets per month * Limited to 3 months retention of tickets --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.suptask.com/account-management/subscription-and-billing/what-limitations-does-the-free-plan-have.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.