Integrate with other Slack Apps

Learn how to automate and integrate with other Slack Apps

Overview

Suptask is built to identify and parse messages from other Apps / bots in Slack, which it can automatically create tickets from.

This can empower you to integrate automatic ticket creation based on triggers from other Slack apps, directly in your Slack workspace.

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Example use cases

• Alerting App When an alerting app sends a message in a channel, you would want to have a ticket created automatically in Suptask, in order to remediate that alert and follow up on the task.

• HR onboarding Have your HR platform (such as Rippling) send a message in a Slack channel which Suptask picks up to make a ticket from.

• Other ticketing systems When another ticketing system is used, such as Zendesk, you can have it write the ticket as a message in a Slack channel, which Suptask can pick up and create an internal ticket of. This can be useful if several teams need to send tickets to each other across systems.

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How to set up

Get started by setting up Automatic ticket creation on your Inbox and Form.

Before setting up the integration, make sure to create a dedicated channel for the integration, where the other App can post messages and where Suptask can pick these up to create Tickets.

1. Configure a Form in your Inbox to create tickets from messages automatically in a selected Slack channel.

   • Learn more about the different Form types

2. Set up your other Slack App to post messages to the Slack channel

3. Suptask will automatically create a ticket from each new message in the channel, with all the content posted by the other app.