Suptask
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  • Welcome
  • Getting Started
    • Install Suptask
      • Slack permission scopes
      • Invite the Suptask App
    • Your first Inbox & Form
    • Ticket submission
    • Manage and Reply on tickets
    • Key concepts
    • User Guides
      • Ticketing as an Agent
      • Ticketing as a User
      • Rollout and Onboarding guide
    • FAQ & Troubleshooting
    • Contact Support
    • Videos
  • Setup & Configure
    • Inboxes
      • Inboxes
      • Users and Agents in the same channel
      • Service Level Agreements (SLA)
      • Agent Work Hours
      • Automatically create tickets from new messages
      • Migrate to the new generation
    • Forms & Fields
      • Forms
      • Custom Fields
      • Default Fields
      • Custom Statuses
      • Tags
      • Using the Organization field
    • Users & Permissions
    • Slack External Connections
    • Multiple Slack Workspaces
      • Multiple Workspaces & Slack Community
      • Enterprise Grid
    • Branding & White-labeling
    • Language & Translations
  • Working with tickets
    • For Agents: who respond and manage tickets
      • Overview and manage tickets as an Agent
      • Responding to tickets
      • Move or Escalate to another Inbox
      • Submit tickets on behalf of a user
      • Request and manage Approvals
      • Customer Satisfaction Score (CSAT)
      • Templated answers with Canned Replies
      • AI Assistant
      • Followers
      • Delete tickets
    • For Users: who submit tickets
      • How to submit a ticket
      • Overview your tickets as a user
    • Overview & Analytics
      • Overview and track tickets
      • Dashboard
      • Reports
    • Essentials for Your daily work
      • Tickets Summary Notifications
      • Setup one-click emoji reactions
      • How to search for tickets
      • Display Suptask in Slack
  • Integrations, Automations & Workflows
    • Introduction to Integrations
    • List of integrations
    • Integration guides
      • Slack Workflows
      • WhatsApp
      • JIRA Software
      • Zendesk
      • ClickUp
      • Notion
      • Google Sheets
      • Suptask API
      • WebHooks
      • Export API
      • Integrate with other Slack Apps
      • External issue & ticketing systems
        • Create tickets from Suptask to GitLab
        • Create tickets from Suptask to GitHub
        • Create tickets from Suptask to JIRA
    • Email-to-Slack Ticketing
      • Email-to-Slack Ticketing
      • Gmail & Google Workspaces
      • Microsoft Outlook
      • AI Email routing
    • On-call rotation
    • Automations in Suptask
  • Account Management
    • Account Settings
    • Subscription & Billing
      • Subscription & Billing
      • Integrations billing
      • Limitations in the Free plan
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  • Overview
  • Example use cases
  • How to set up

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  1. Integrations, Automations & Workflows
  2. Integration guides

Integrate with other Slack Apps

Learn how to automate and integrate with other Slack Apps

PreviousExport APINextExternal issue & ticketing systems

Last updated 3 months ago

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Overview

Suptask is built to identify and parse messages from other Apps / bots in Slack, which it can automatically create tickets from.

This can empower you to integrate automatic ticket creation based on triggers from other Slack apps, directly in your Slack workspace.


Example use cases

  • Alerting App When an alerting app sends a message in a channel, you would want to have a ticket created automatically in Suptask, in order to remediate that alert and follow up on the task.

  • HR onboarding Have your HR platform (such as Rippling) send a message in a Slack channel which Suptask picks up to make a ticket from.

  • Other ticketing systems When another ticketing system is used, such as Zendesk, you can have it write the ticket as a message in a Slack channel, which Suptask can pick up and create an internal ticket of. This can be useful if several teams need to send tickets to each other across systems.


How to set up

Get started by setting up on your Inbox and Form.

Before setting up the integration, make sure to create a dedicated channel for the integration, where the other App can post messages and where Suptask can pick these up to create Tickets.

  1. Configure a Form in your Inbox to create tickets from messages automatically in a selected Slack channel.

  2. Set up your other Slack App to post messages to the Slack channel

  3. Suptask will automatically create a ticket from each new message in the channel, with all the content posted by the other app.

Automatic ticket creation
Learn more about the different Form types