> For the complete documentation index, see [llms.txt](https://support.suptask.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.suptask.com/getting-started/user-guides/ticketing-as-a-user.md).

# Ticketing as a User

### **Getting Started with Suptask**

This guide will help you as a user to understand the basics of submitting tickets, as well as overviewing, tracking and replying on tickets. You will also get an understanding on how to get the most out of Suptask with best practices to optimize your experience with Suptask.

{% hint style="info" %}
Before you start, ensure that Suptask have been installed and configured within your Slack workspace.

[Learn more on how to Install Suptask](/getting-started/install-suptask.md)
{% endhint %}

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### **Introduction Video** 

{% embed url="<https://youtu.be/0Qnrokowidw?si=tzii7GLDo5C2l1d9>" %}

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### **Submitting Tickets**

To dive into the details, follow this guide with examples and videos on **How to submit a ticket**:&#x20;

{% content-ref url="/pages/MkYI2uvYvJIZFHO4njTc" %}
[How to submit a ticket](/working-with-tickets/for-users-who-submit-tickets/how-to-create-a-ticket.md)
{% endcontent-ref %}

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### **Overviewing and Tracking Tickets**

Once your tickets are submitted, you can easily track their progress directly in Slack including the current status and progress. Suptask offers an overview feature that lists all active and past tickets, making your  simple.

For further instructions on managing and viewing your tickets:

{% content-ref url="/pages/1Qgr3UvAQHm1AtYdIrPI" %}
[Overview your tickets as a user](/working-with-tickets/for-users-who-submit-tickets/overview-your-tickets-as-a-user.md)
{% endcontent-ref %}

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### **Replying to Tickets**

<figure><img src="/files/NfzfVsToRS8EVmccBRLY" alt="" width="308"><figcaption></figcaption></figure>

Replying to tickets is done through Slack’s own message threads.&#x20;

Open the corresponding ticket message thread and post your message. Suptask automatically record your replies and keeps the ticket up to date.

Any reply from the Agent on a ticket will also appear directly in the ticket thread.

{% hint style="info" %}
You can include attachments such as images or documents in your ticket replies, and Suptask will automatically record these on the ticket
{% endhint %}

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