Suptask
Suptask Web AppSignup for FREE
  • Welcome
  • Getting Started
    • Install Suptask
      • Slack permission scopes
      • Invite the Suptask App
    • Your first Inbox & Form
    • Ticket submission
    • Manage and Reply on tickets
    • Key concepts
    • User Guides
      • Ticketing as an Agent
      • Ticketing as a User
      • Rollout and Onboarding guide
    • FAQ & Troubleshooting
    • Contact Support
    • Videos
  • Setup & Configure
    • Inboxes
      • Inboxes
      • Users and Agents in the same channel
      • Service Level Agreements (SLA)
      • Agent Work Hours
      • Automatically create tickets from new messages
      • Migrate to the new generation
    • Forms & Fields
      • Forms
      • Custom Fields
      • Default Fields
      • Custom Statuses
      • Tags
      • Using the Organization field
    • Users & Permissions
    • Slack External Connections
    • Multiple Slack Workspaces
      • Multiple Workspaces & Slack Community
      • Enterprise Grid
    • Branding & White-labeling
    • Language & Translations
  • Working with tickets
    • For Agents: who respond and manage tickets
      • Overview and manage tickets as an Agent
      • Responding to tickets
      • Move or Escalate to another Inbox
      • Submit tickets on behalf of a user
      • Request and manage Approvals
      • Customer Satisfaction Score (CSAT)
      • Templated answers with Canned Replies
      • AI Assistant
      • Followers
      • Delete tickets
    • For Users: who submit tickets
      • How to submit a ticket
      • Overview your tickets as a user
    • Overview & Analytics
      • Overview and track tickets
      • Dashboard
      • Reports
    • Essentials for Your daily work
      • Tickets Summary Notifications
      • Setup one-click emoji reactions
      • How to search for tickets
      • Display Suptask in Slack
  • Integrations, Automations & Workflows
    • Introduction to Integrations
    • List of integrations
    • Integration guides
      • Slack Workflows
      • WhatsApp
      • JIRA Software
      • Zendesk
      • ClickUp
      • Notion
      • Google Sheets
      • Suptask API
      • WebHooks
      • Export API
      • Integrate with other Slack Apps
      • External issue & ticketing systems
        • Create tickets from Suptask to GitLab
        • Create tickets from Suptask to GitHub
        • Create tickets from Suptask to JIRA
    • Email-to-Slack Ticketing
      • Email-to-Slack Ticketing
      • Gmail & Google Workspaces
      • Microsoft Outlook
      • AI Email routing
    • On-call rotation
    • Automations in Suptask
  • Account Management
    • Account Settings
    • Subscription & Billing
      • Subscription & Billing
      • Integrations billing
      • Limitations in the Free plan
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On this page
  • Getting Started with Suptask
  • Introduction Video
  • Submitting Tickets
  • Overviewing and Tracking Tickets
  • Replying to Tickets

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  1. Getting Started
  2. User Guides

Ticketing as a User

A guide to get started with Suptask as a User who submits tickets

PreviousTicketing as an AgentNextRollout and Onboarding guide

Last updated 7 months ago

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Getting Started with Suptask

This guide will help you as a user to understand the basics of submitting tickets, as well as overviewing, tracking and replying on tickets. You will also get an understanding on how to get the most out of Suptask with best practices to optimize your experience with Suptask.

Before you start, ensure that Suptask have been installed and configured within your Slack workspace.


Introduction Video


Submitting Tickets

To dive into the details, follow this guide with examples and videos on How to submit a ticket:


Overviewing and Tracking Tickets

Once your tickets are submitted, you can easily track their progress directly in Slack including the current status and progress. Suptask offers an overview feature that lists all active and past tickets, making your simple.

For further instructions on managing and viewing your tickets:


Replying to Tickets

Replying to tickets is done through Slack’s own message threads.

Open the corresponding ticket message thread and post your message. Suptask automatically record your replies and keeps the ticket up to date.

Any reply from the Agent on a ticket will also appear directly in the ticket thread.

You can include attachments such as images or documents in your ticket replies, and Suptask will automatically record these on the ticket


How to submit a ticket
Overview your tickets as a user
Learn more on how to Install Suptask