> For the complete documentation index, see [llms.txt](https://support.suptask.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.suptask.com/getting-started.md).

# Getting Started

- [Install Suptask](https://support.suptask.com/getting-started/install-suptask.md): Install the Suptask app in your Slack workspace
- [Invite the Suptask App](https://support.suptask.com/getting-started/install-suptask/invite-the-suptask-app.md): Learn how to invite the Suptask App in Slack
- [Slack permissions](https://support.suptask.com/getting-started/install-suptask/explanation-of-slack-permissions-scopes.md): The Slack permissions scope that the Suptask app is making use of
- [Quickstart: Manage and Reply on tickets](https://support.suptask.com/getting-started/install-suptask/manage-and-reply-on-tickets.md): Learn how to manage and respond to tickets
- [Your First Suptask Inbox](https://support.suptask.com/getting-started/your-first-inbox-and-form.md): Get started with your first Inbox and Form
- [Key concepts](https://support.suptask.com/getting-started/key-concepts.md): Understand the fundamentals of Suptask
- [Quickstart: Internal Help Desk](https://support.suptask.com/getting-started/quickstart-internal-help-desk.md): Support your employees with an internal help desk in Slack
- [Quickstart: Customer Support](https://support.suptask.com/getting-started/quickstart-customer-support.md): Support your customers in their dedicated Slack channels
- [User Guides](https://support.suptask.com/getting-started/user-guides.md)
- [Ticketing as an Agent](https://support.suptask.com/getting-started/user-guides/ticketing-as-an-agent.md): Follow this guide to get started as an Agent in Suptask
- [Ticketing as a User](https://support.suptask.com/getting-started/user-guides/ticketing-as-a-user.md): A guide to get started with Suptask as a User who submits tickets
- [Rollout and Onboarding guide](https://support.suptask.com/getting-started/user-guides/rollout-and-onboarding-guide.md): How to onboard users and rollout Suptask to your organization
- [Customer Support using Suptask](https://support.suptask.com/getting-started/user-guides/ticketing-for-customer-support.md): How to submit and manage your support requests with Suptask
- [Product Release Notes](https://support.suptask.com/getting-started/product-release-notes.md)
- [2026](https://support.suptask.com/getting-started/product-release-notes/2026.md)
- [January 2026](https://support.suptask.com/getting-started/product-release-notes/2026/january-2026.md): This release makes Forms dynamic and lets you shape the Suptask App home in Slack to match your organization.
- [February 2026](https://support.suptask.com/getting-started/product-release-notes/2026/february-2026.md): This release introduces Suptask AI as a private beta and adds default values, due dates and new analytics filters.
- [March 2026](https://support.suptask.com/getting-started/product-release-notes/2026/march-2026.md): This release lets every Inbox run its own workflow, shows more context on the ticket card in Slack, and makes agent replies more personal.
- [April 2026](https://support.suptask.com/getting-started/product-release-notes/2026/april-2026.md): Time-based automations, moving public tickets to private, and fields required on close
- [May 2026](https://support.suptask.com/getting-started/product-release-notes/2026/may-2026.md): This release adds a new entry point for creating tickets in Slack and lets tickets be removed directly from the web overview.
- [June 2026](https://support.suptask.com/getting-started/product-release-notes/2026/june-2026.md): This release lets Suptask take action and find answers in the tools your team already uses, and makes the Tickets overview quicker to work in.
- [August 2026](https://support.suptask.com/getting-started/product-release-notes/2026/august-2026.md): This release keeps your ticket queue on the web current without reloading, completes editing on the web, and connects Suptask AI to two HR systems.
- [September 2026](https://support.suptask.com/getting-started/product-release-notes/2026/september-2026.md): This release connects Suptask to your identity, device and HR systems, and lets AI Assistants act on them from the ticket.
- [2025](https://support.suptask.com/getting-started/product-release-notes/2025.md)
- [January 2025](https://support.suptask.com/getting-started/product-release-notes/2025/january-2025.md): This release lets you manage tickets fully from the Web app and adapt field names to your own language and terminology.
- [February 2025](https://support.suptask.com/getting-started/product-release-notes/2025/february-2025.md): This release improves how you build Forms, connects Suptask to more tools without third-party automation platforms, and adds a new language.
- [April 2025](https://support.suptask.com/getting-started/product-release-notes/2025/april-2025.md): Reply to tickets from the web, support for all major Slack languages, and a rollout guide
- [May 2025](https://support.suptask.com/getting-started/product-release-notes/2025/may-2025.md): This release makes it easier to route tickets to the right team, whether they arrive in Slack or by email, and to reuse Form configurations.
- [July 2025](https://support.suptask.com/getting-started/product-release-notes/2025/july-2025.md): This release adds two ways to communicate with requesters: hand a partially filled ticket over to the requester to complete, and broadcast messages to channels.
- [August 2025](https://support.suptask.com/getting-started/product-release-notes/2025/august-2025.md): This release replaces the original automation rules with a new interface built around triggers and actions.
- [September 2025](https://support.suptask.com/getting-started/product-release-notes/2025/september-2025.md): This release speeds up day-to-day ticket management on the web and simplifies setting up SLAs, Forms and automations.
- [October 2025](https://support.suptask.com/getting-started/product-release-notes/2025/october-2025.md): This release gives you more control over tickets created from Slack Workflows, adds new performance metrics, and moves business hours and email configuration into Inbox settings.
- [December 2025](https://support.suptask.com/getting-started/product-release-notes/2025/december-2025.md): This release improves the Tickets overview on the web, automates approval flows, and adds quick navigation between the requester and responder side of a ticket.
- [FAQ & Troubleshooting](https://support.suptask.com/getting-started/faq.md): Frequently Asked Questions and Common Issues
- [Contact Support](https://support.suptask.com/getting-started/contact-support.md): Get in touch with our Support team
- [Videos](https://support.suptask.com/getting-started/videos.md): Watch videos to learn more about Suptask