Automatically create tickets from new messages
Learn how to create tickets automatically from new messages
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Learn how to create tickets automatically from new messages
Last updated
Was this helpful?
Tickets can be created automatically from any message sent in a channel. Any user or other Slack app in the channel who sends a message will automatically get a ticket out from that message.
This can optimize your ticketing creation, achieving faster ticket submissions and avoiding manual steps.
To set up automatic creation of tickets, configure a form in your Inbox using the form type Auto Creation of Tickets in Slack Channels.
Select the channel in which the automatic creation will be enabled. There can only be one Form configured for each channel where tickets are accepted to be automatically created in.
The Form with automatic creation can have multiple custom Fields, but they will be optional by default and can not be Required due to the fact that the user will not be prompted to fill in these fields. Agents can still fill in these Fields after the ticket has been created.
Suptask will allow you to have tickets created by other Slack apps and bots that are sending messages in channels where such Inbox form has been configured.
This can empower you to integrate automatic ticket creation based on triggers from other Slack apps, directly in your Slack workspace.
When an alerting app sends a message in a channel, you would want to have a ticket created automatically by Suptask, in order to track the remediation of the alert the alert.