Suptask
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  • Getting Started
    • Install Suptask
      • Slack permission scopes
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    • Your first Inbox & Form
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    • Inboxes
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      • Service Level Agreements (SLA)
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      • Automatically create tickets from new messages
      • Migrate to the new generation
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      • Forms
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  • Working with tickets
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      • Integrate with other Slack Apps
      • External issue & ticketing systems
        • Create tickets from Suptask to GitLab
        • Create tickets from Suptask to GitHub
        • Create tickets from Suptask to JIRA
    • Email-to-Slack Ticketing
      • Email-to-Slack Ticketing
      • Gmail & Google Workspaces
      • Microsoft Outlook
      • AI Email routing
    • On-call rotation
    • Automations in Suptask
  • Account Management
    • Account Settings
    • Subscription & Billing
      • Subscription & Billing
      • Integrations billing
      • Limitations in the Free plan
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  • Overview
  • Enable automatic of tickets
  • Automatic creation from other Slack Apps & Bots

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  1. Setup & Configure
  2. Inboxes

Automatically create tickets from new messages

Learn how to create tickets automatically from new messages

PreviousAgent Work HoursNextMigrate to the new generation

Last updated 7 months ago

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Overview

Tickets can be created automatically from any message sent in a channel. Any user or other Slack app in the channel who sends a message will automatically get a ticket out from that message.

This can optimize your ticketing creation, achieving faster ticket submissions and avoiding manual steps.

Enable automatic of tickets

To set up automatic creation of tickets, configure a form in your Inbox using the form type Auto Creation of Tickets in Slack Channels.

  • Select the channel in which the automatic creation will be enabled. There can only be one Form configured for each channel where tickets are accepted to be automatically created in.

  • The Form with automatic creation can have multiple custom Fields, but they will be optional by default and can not be Required due to the fact that the user will not be prompted to fill in these fields. Agents can still fill in these Fields after the ticket has been created.


Automatic creation from other Slack Apps & Bots

Suptask will allow you to have tickets created by other Slack apps and bots that are sending messages in channels where such Inbox form has been configured.

This can empower you to integrate automatic ticket creation based on triggers from other Slack apps, directly in your Slack workspace.

Example

When an alerting app sends a message in a channel, you would want to have a ticket created automatically by Suptask, in order to track the remediation of the alert the alert.

Integrate with other Slack Apps
Learn more about Auto creation of Tickets in Slack Channels