# One-click emoji reactions

### Overview

One-click emoji reactions allows your Slack workspace to show a set of easy accessible emoji reaction icons to be available for each of your users. 

We recommend that you configure your Slack workspace to make the following emoji's available as one-click emoji reactions:

* Ticket (:ticket:)  🎫
* Trumpet (:trumpet:) 🎺

The **Ticket** 🎫(:ticket) emoji enables your users to create Suptask tickets while the **Trumpet** 🎺(:trumpet) emoji allow your Agents to send public replies back to the users that have access to the submitted ticket. 

{% hint style="info" %}
**Example**\
Here is how the quick access to ticket can look like when setting up one-click emoji's

![](https://621243658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FO5JbdwXcuzsmDvD73Ccf%2Fuploads%2F2KsKaQhukv1Rvybxdtdv%2Fimage.png?alt=media\&token=78cf91e2-5119-4090-996a-9a9adefa1a1d)
{% endhint %}

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### Edit your user preferences

To make One-click emoji's to be visible, users might need to perform the following steps in their Slack account:

1. Open the Slack client
2. Navigate to **Preferences** (click on your user image in the lower left corner in Slack)
3. Select **Messages & Media**
4. Scroll down to the **Emoji** section
5. Enable the option **Show one-click reactions on messages**
6. Use the **Custom** alternative and select the two emoji's:
   * Ticket (:ticket:)  🎫 
   * Trumpet (:trumpet:) 🎺
7. Done!

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### Learn more

Additional reading can be found from Slack: 

* [Learn more about one-click emoji's in Slack](https://slack.com/intl/en-gb/help/articles/202931348-Use-emoji-and-reactions#add-an-emoji-reaction)
* [Learn more about how to manage one-click emoji's for your workspace](https://slack.com/intl/en-se/help/articles/360056881694-Manage-one-click-emoji-reactions-for-your-workspace-or-organization)