WhatsApp

How to integrate with WhatsApp

Integrations is a part of the Custom plan. Additional cost might apply.

WhatsApp integrated with Suptask creates a ticketing system that you can use for all your customers using WhatsApp. Where you can reply on WhatsApp conversations directly from Slack, with bi-directional communication using Suptask.

• Support your customers via WhatsApp

• Track your customers requests with Suptask

• Reply on requests from directly from Slack

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Requirements

• You need a WhatsApp Access Token and the WhatsApp Business Account ID

  • This can be retrieved from your Meta Developer account

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Example of how it works

1. Customer send a WhatsApp message to your WhatsApp business phone number.

2. Ticket in Suptask is automatically created and communicated back to the customer.

3. Agents in your organization can reply on tickets directly in Slack.

4. All communication is synced bi-directionally between Suptask, Slack and WhatsApp

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How to get started

The WhatsApp integration is setup and enabled together with the Suptask Integrations Specialists (SIS).

Contact Suptask Support for more information and to get started.