Learn how to search for tickets in Slack
You can easily find any of your Suptask tickets within Slack. In Slack you will have access to search across the tickets you have access to in Suptask.
An Agent who have access to Inbox A can only search and find tickets within Inbox A.
Use the search bar at the top of Slack, you can also type ⌘+G on a Mac or Ctrl+G on Windows or Linux, in order to access it.
All tickets that your users have access to will be searchable in Slack.
Simply search for the Ticket ID with Slack search like this: #423
You can search across all ticket comments and replies that your user have access to in Suptask.
Simply enter any phrase in the Slack search and it will search across your tickets.
In your Account settings you can turn on these two options:
Publish submitted form fields in ticket thread
AI summary of closed tickets
This allow you to be able to search for all the submitted Fields in the Form used by the ticket. Making it possible to get additional content seachable in Slack.
Searching across the generated AI content where the Problem and Solution of a ticket is recorded will help you to build knowledge and easily search across all of this directly in Slack.
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