Suptask
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  • Welcome
  • Getting Started
    • Install Suptask
      • Slack permission scopes
      • Invite the Suptask App
    • Your first Inbox & Form
    • Ticket submission
    • Manage and Reply on tickets
    • Key concepts
    • User Guides
      • Ticketing as an Agent
      • Ticketing as a User
      • Rollout and Onboarding guide
    • FAQ & Troubleshooting
    • Contact Support
    • Videos
  • Setup & Configure
    • Inboxes
      • Inboxes
      • Users and Agents in the same channel
      • Service Level Agreements (SLA)
      • Agent Work Hours
      • Automatically create tickets from new messages
      • Migrate to the new generation
    • Forms & Fields
      • Forms
      • Custom Fields
      • Default Fields
      • Custom Statuses
      • Tags
      • Using the Organization field
    • Users & Permissions
    • Slack External Connections
    • Multiple Slack Workspaces
      • Multiple Workspaces & Slack Community
      • Enterprise Grid
    • Branding & White-labeling
    • Language & Translations
  • Working with tickets
    • For Agents: who respond and manage tickets
      • Overview and manage tickets as an Agent
      • Responding to tickets
      • Move or Escalate to another Inbox
      • Submit tickets on behalf of a user
      • Request and manage Approvals
      • Customer Satisfaction Score (CSAT)
      • Templated answers with Canned Replies
      • AI Assistant
      • Followers
      • Delete tickets
    • For Users: who submit tickets
      • How to submit a ticket
      • Overview your tickets as a user
    • Overview & Analytics
      • Overview and track tickets
      • Dashboard
      • Reports
    • Essentials for Your daily work
      • Tickets Summary Notifications
      • Setup one-click emoji reactions
      • How to search for tickets
      • Display Suptask in Slack
  • Integrations, Automations & Workflows
    • Introduction to Integrations
    • List of integrations
    • Integration guides
      • Slack Workflows
      • WhatsApp
      • JIRA Software
      • Zendesk
      • ClickUp
      • Notion
      • Google Sheets
      • Suptask API
      • WebHooks
      • Export API
      • Integrate with other Slack Apps
      • External issue & ticketing systems
        • Create tickets from Suptask to GitLab
        • Create tickets from Suptask to GitHub
        • Create tickets from Suptask to JIRA
    • Email-to-Slack Ticketing
      • Email-to-Slack Ticketing
      • Gmail & Google Workspaces
      • Microsoft Outlook
      • AI Email routing
    • On-call rotation
    • Automations in Suptask
  • Account Management
    • Account Settings
    • Subscription & Billing
      • Subscription & Billing
      • Integrations billing
      • Limitations in the Free plan
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On this page
  • Overview
  • Use Slack's built-in search
  • Search for a Ticket ID
  • Search for keywords in tickets
  • Expanding searchable keywords

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  1. Working with tickets
  2. Essentials for Your daily work

How to search for tickets

Learn how to search for tickets in Slack

PreviousSetup one-click emoji reactionsNextDisplay Suptask in Slack

Last updated 6 months ago

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Overview

You can easily find any of your Suptask tickets within Slack. In Slack you will have access to search across the tickets you have access to in Suptask.

An Agent who have access to Inbox A can only search and find tickets within Inbox A.

Use Slack's built-in search

Use the search bar at the top of Slack, you can also type ⌘+G on a Mac or Ctrl+G on Windows or Linux, in order to access it.


Search for a Ticket ID

All tickets that your users have access to will be searchable in Slack.

Simply search for the Ticket ID with Slack search like this: #423


Search for keywords in tickets

You can search across all ticket comments and replies that your user have access to in Suptask.

Simply enter any phrase in the Slack search and it will search across your tickets.


Expanding searchable keywords

  • Publish submitted form fields in ticket thread

  • AI summary of closed tickets

This allow you to be able to search for all the submitted Fields in the Form used by the ticket. Making it possible to get additional content seachable in Slack.

Searching across the generated AI content where the Problem and Solution of a ticket is recorded will help you to build knowledge and easily search across all of this directly in Slack.

In your you can turn on these two options:

Account settings