Suptask
Suptask Web AppSignup for FREE
  • Welcome
  • Getting Started
    • Install Suptask
      • Slack permission scopes
      • Invite the Suptask App
    • Your first Inbox & Form
    • Ticket submission
    • Manage and Reply on tickets
    • Key concepts
    • User Guides
      • Ticketing as an Agent
      • Ticketing as a User
      • Rollout and Onboarding guide
    • FAQ & Troubleshooting
    • Contact Support
    • Videos
  • Setup & Configure
    • Inboxes
      • Inboxes
      • Users and Agents in the same channel
      • Service Level Agreements (SLA)
      • Agent Work Hours
      • Automatically create tickets from new messages
      • Migrate to the new generation
    • Forms & Fields
      • Forms
      • Custom Fields
      • Default Fields
      • Custom Statuses
      • Tags
      • Using the Organization field
    • Users & Permissions
    • Slack External Connections
    • Multiple Slack Workspaces
      • Multiple Workspaces & Slack Community
      • Enterprise Grid
    • Branding & White-labeling
    • Language & Translations
  • Working with tickets
    • For Agents: who respond and manage tickets
      • Overview and manage tickets as an Agent
      • Responding to tickets
      • Move or Escalate to another Inbox
      • Submit tickets on behalf of a user
      • Request and manage Approvals
      • Customer Satisfaction Score (CSAT)
      • Templated answers with Canned Replies
      • AI Assistant
      • Followers
      • Delete tickets
    • For Users: who submit tickets
      • How to submit a ticket
      • Overview your tickets as a user
    • Overview & Analytics
      • Overview and track tickets
      • Dashboard
      • Reports
    • Essentials for Your daily work
      • Tickets Summary Notifications
      • Setup one-click emoji reactions
      • How to search for tickets
      • Display Suptask in Slack
  • Integrations, Automations & Workflows
    • Introduction to Integrations
    • List of integrations
    • Integration guides
      • Slack Workflows
      • WhatsApp
      • JIRA Software
      • Zendesk
      • ClickUp
      • Notion
      • Google Sheets
      • Suptask API
      • WebHooks
      • Export API
      • Integrate with other Slack Apps
      • External issue & ticketing systems
        • Create tickets from Suptask to GitLab
        • Create tickets from Suptask to GitHub
        • Create tickets from Suptask to JIRA
    • Email-to-Slack Ticketing
      • Email-to-Slack Ticketing
      • Gmail & Google Workspaces
      • Microsoft Outlook
      • AI Email routing
    • On-call rotation
    • Automations in Suptask
  • Account Management
    • Account Settings
    • Subscription & Billing
      • Subscription & Billing
      • Integrations billing
      • Limitations in the Free plan
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  • Overview
  • Here is how to set up reports
  • Troubleshooting
  • Learn more

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  1. Working with tickets
  2. Overview & Analytics

Reports

Learn more how to set up recurring reports

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Last updated 6 months ago

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Overview

Recurring reports contains statistics and data about all your tickets within Suptask. It enables you to continuously retrieve data on tickets to perform your own calculations and visualizations.

As the reports are delivered in a raw format using Comma Separated Values (CSV), it is very easy for anyone to feed this data into a spreadsheet application like Excel, or to a separate Business Intelligence (BI) reporting tool.

Reports are delivered via email and can be sent to multiple recipients.


Here is how to set up reports

  1. Log in to your Suptask account.

  2. In Account Settings, navigate to .

  3. Activate the Enable report delivery checkbox

  4. Select the email delivery day and time

    • Be aware that the timezone is UTC.

  5. Enter the email addresses of the recipients who will all receive the report email.

  6. Done!

The email contains a download link which is valid for 7 days.


Troubleshooting

If you are not receiving your reports, they are very likely being blocked by a email protection service (such as the built in spam filter). Here is what you can do in on your email account to help receive the emails:

  • Make sure to check your junk and spam folder in your email client.

  • Mark the email from Suptask as not being spam or junk.

  • Whitelist the email domain suptask.com to avoid emails being blocked.


Learn more

Ticket data can also be exported via the API, to empower automatic integration export.

Reports
Suptask API