Reports
Learn more how to set up recurring reports
Overview
Recurring reports contains statistics and data about all your tickets within Suptask. It enables you to continuously retrieve data on tickets to perform your own calculations and visualizations.
As the reports are delivered in a raw format using Comma Separated Values (CSV), it is very easy for anyone to feed this data into a spreadsheet application like Excel, or to a separate Business Intelligence (BI) reporting tool.
Reports are delivered via email and can be sent to multiple recipients.
Here is how to set up reports
Log in to your Suptask account.
In Account Settings, navigate to Reports.
Activate the Enable report delivery checkbox
Select the email delivery day and time
Be aware that the timezone is UTC.
Enter the email addresses of the recipients who will all receive the report email.
Done!
Troubleshooting
If you are not receiving your reports, they are very likely being blocked by a email protection service (such as the built in spam filter). Here is what you can do in on your email account to help receive the emails:
Make sure to check your junk and spam folder in your email client.
Mark the email from Suptask as not being spam or junk.
Whitelist the email domain suptask.com to avoid emails being blocked.
Learn more
Ticket data can also be exported via the API, to empower automatic integration export.
Suptask APILast updated
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