# Using the Organization field The Organization field can optionally be added to a Form and be visible to the users who submits a ticket. The Organization field is available as a standard analytical field on the Dashboard, making it easy to track as a part of your statistics and KPIs. It is also visible on all ticket views in Slack and on the Web, as well as a filtering option. The Organization field is a multi-purpose field that can help you with: * Tracking from what end-customer the ticket origins from. * Tracking from what department the ticket origins * Tracking from what team the ticket origins ### Changing to a selection list The Organization field can be changed from a single-line text field to a single-selection field. This enables you to manage the values which can be selected, maintaining consistency across submitted tickets. To change the Organization field: 1. Open [Manage fields](https://app.suptask.com/inboxes/fields) 2. Edit the Organization field 3. Change the Field type 4. Add the values of your choice to the Organization field. 5. Save #### **Example use case:** Customer Support submits tickets to the Product & Engineering teams, where the Organization field is used to record the company name of the end-customer impacted. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.suptask.com/setup-and-configure/forms-and-fields/how-to-use-the-organization-field.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.