# Using the Organization field

The Organization field can optionally be added to a Form and be visible to the users who submits a ticket. 

The Organization field is available as a standard analytical field on the Dashboard, making it easy to track as a part of your statistics and KPIs. It is also visible on all ticket views in Slack and on the Web, as well as a filtering option. 

The Organization field is a multi-purpose field that can help you with: 

* Tracking from what end-customer the ticket origins from.
* Tracking from what department the ticket origins
* Tracking from what team the ticket origins

### Changing to a selection list

The Organization field can be changed from a single-line text field to a single-selection field. This enables you to manage the values which can be selected, maintaining consistency across submitted tickets. 

To change the Organization field: 

1. Open [Manage fields](https://app.suptask.com/inboxes/fields)
2. Edit the Organization field 
3. Change the Field type
4. Add the values of your choice to the Organization field. 
5. Save

#### **Example use case:**

Customer Support submits tickets to the Product & Engineering teams, where the Organization field is used to record the company name of the end-customer impacted.