Using the Organization field

Learn how to use the Organization field

The Organization field can optionally be added to a Form and be visible to the users who submits a ticket.

The Organization field is a multi-purpose field that can help you with:

• Tracking from what end-customer the ticket origins from.

• Tracking from what department the ticket origins

• Tracking from what team the ticket origins

The Organization field is available as a standard analytical field on the Dashboard, making it easy to track as a part of your statistics and KPIs. It is also visible on all ticket views in Slack and on the Web, as well as a filtering option.

Example use case:

Customer Support submits tickets to the Product & Engineering teams, where the Organization field is used to record the company name of the end-customer impacted.