# Ticket handoff and submit on behalf Tickets can be submitted on behalf of another user, by applying a different Requester then yourself when you create the ticket. In combination with the handoff feature, Agents can easily create tickets efficiently for all sorts of requests. ### Creating a ticket on behalf of another user {% embed url="" %} You can create a ticket on behalf of another user, by changing the requester of the ticket before it is submitted. This is available from the Create a ticket dialogue. When you as an Agent create a ticket from another User's message, it can automatically set the message author as the default Requester of a ticket. {% hint style="info" %} You can configure this behavior using the option Message author as Requester in your [Account settings](https://app.suptask.com/account/settings). {% endhint %} *** ### Ticket Handoff The handoff feature allows you as an Agent to create the ticket without having to fill in all of the fields. Instead Suptask will automatically notify the Requester user after the ticket has been created, and allow them to enter all missing fields. Every ticket that is waiting for additional information from the Requester using the handoff feature, will be marked with the :question: emoji until the information has been entered.

Enabled Handoff during the ticket submission.

The Requester will be notified in the ticket thread

*** ### Changing the requester on a ticket Agents have the option to change the Requester from one user to another on tickets that are not submitted privately. The Requester can be changed by editing the ticket and changing Requester by selecting another users in the selection list. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets/how-to-create-tickets-on-behalf-of-users.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.