Submit tickets on behalf of a user

Learn how to set and change the requester of tickets

Tickets that are created always have a Requester user set as the primary owner of the ticket.

Creating a ticket on behalf of another user

You can create a ticket on behalf of another user, by changing the requester of the ticket before it is submitted. This is available from the Create a ticket dialogue.

When you as an Agent create a ticket from another User's message, it can automatically set the message author as the default Requester of a ticket.

You can configure this behavior using the option Message author as Requester in your Account settings.

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Changing the requester on a ticket

Agents have the option to change the Requester from one user to another.

The Requester can be changed by editing the ticket and changing Requester by selecting another users in the selection list.