# Performance & Service Level Agreements (SLA)

- [Service Level Agreements (SLA)](https://support.suptask.com/working-with-tickets/performance-and-service-level-agreements-sla/how-to-setup-service-level-agreements-sla.md): Send automatic reminders when tickets break a threshold
- [Performance Metrics](https://support.suptask.com/working-with-tickets/performance-and-service-level-agreements-sla/performance-metrics.md): Track performance across your team and agents
- [Agent Business Hours](https://support.suptask.com/working-with-tickets/performance-and-service-level-agreements-sla/how-to-set-up-agent-work-hours.md): Learn how to set up business and work hours for your Agents


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