Broadcast & Announcements

Broadcast messages and send announcements to Slack Channels

Overview

With our new Announcement feature, you can now broadcast messages directly to multiple Slack channels with just a few clicks. This is perfect for sharing:

• 🚨 System outages or incident alerts

• 📢 Product updates and news

• ✅ Workflow or process changes

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Key Benefits

• Multi-channel Support: Send one message to several Slack channels at once.

• Slack Connect: Send messages to your customers that you support via Slack Connect.

• Custom Messaging: Write a tailored announcement for your audience.

• Markdown Formatting: Use Slack markdown to format your message with bold text, bullet points, links, and more.

• Easy channel selection: Choose channels based on the Inbox and team (e.g. Customer Support, Engineering, or Ops).

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How to Send an Announcement

1. Initiate the announcement by typing /suptask announce from your Inbox Responder channel in Slack.

2. Choose the inbox the message should be sent from (e.g., Customer Support).

3. Select one or more Slack channels you want to send the announcement to.

4. Write your message in the editor using Slack markdown if desired.

5. Click Preview to review the message before sending.

6. Hit “Send Announcement” to broadcast the message instantly.

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Use Case Examples

• Product News Share new features or improvements with customers in external Slack channels.

• Incident Updates Keep internal teams informed during outages or service disruptions.

• Helpdesk Tips Proactively send out how-tos or workflow changes to internal help desks.

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Example

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For more help with formatting your announcement message, check out the Slack markdown guide.