# Broadcast & Announcements

## Overview

With our new **Announcement** feature, you can now broadcast messages directly to multiple Slack channels with just a few clicks. This is perfect for sharing:

* 🚨 System outages or incident alerts
* 📢 Product updates and news
* ✅ Workflow or process changes

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### Key Benefits

* **Multi-channel Support**: Send one message to several Slack channels at once.
* **Slack Connect**: Send messages to your customers that you support via Slack Connect.
* **Custom Messaging**: Write a tailored announcement for your audience.
* **Markdown Formatting**: Use Slack markdown to format your message with bold text, bullet points, links, and more.
* **Easy channel selection**: Choose channels based on the Inbox and team (e.g. Customer Support, Engineering, or Ops).

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### How to Send an Announcement

1. Initiate the announcement by typing `/suptask announce` from your Inbox Responder channel in Slack.
2. **Choose the inbox** the message should be sent from (e.g., Customer Support).
3. **Select one or more Slack channels** you want to send the announcement to.
4. **Write your message** in the editor using Slack markdown if desired.
5. **Click Preview** to review the message before sending.
6. **Hit “Send Announcement”** to broadcast the message instantly.

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### Use Case Examples

* **Product News**\
  Share new features or improvements with customers in external Slack channels.
* **Incident Updates**\
  Keep internal teams informed during outages or service disruptions.
* **Helpdesk Tips**\
  Proactively send out how-tos or workflow changes to internal help desks.

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### Example

<figure><img src="https://621243658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FO5JbdwXcuzsmDvD73Ccf%2Fuploads%2FpQQzfpujuPc69hcz13L6%2Fimage.png?alt=media&#x26;token=6339139b-4c23-4210-a25e-55c05ed3bd28" alt="" width="375"><figcaption></figcaption></figure>

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For more help with formatting your announcement message, check out the [Slack markdown guide](https://slack.com/help/articles/202288908-Format-your-messages).