You can automatically create support tickets from online web forms. Simply send form submissions to your Suptask email integration, and your team can reply just like any other ticket where the requester will receive the reply via email.
Why Use Web Form to Ticket Integration?
This setup is perfect for capturing:
Customer inquiries from your website
Internal requests from your intranet
Issue reports or feedback submissions
By connecting your form tool (like Tally Forms) to Suptask’s email integration, each form submission becomes a trackable, reply-ready support ticket.
What You’ll Need
An active email integration in Suptask
A web form tool like Tally, Clickup or Form Craft.
Access to set up form notifications (we recommend using Tally's "Self email notifications")
Suptask email integration is required to be enabled in one of your Suptask Inboxes.
Setup Guide
This setup guide is using Tally Forms as an example, same setup applies to other form vendors (Formcraft, Clickup etc).
Follow these steps to forward form submissions to Suptask:
Create your form in Tally.
Add fields like:
Name
Email (this will be used later in Suptask to help set the requester)
Message or Description
Go to your form’s “Email Notifications” in the forms settings
Enable “Self email notification.”
The From email field needs to be the same email that you have enabled with the Suptask email integration
Set the recipient email to:
Include the email field in the notification settings so you can use it in Suptask to populate the requester’s email.
Ensure your Suptask workspace has email integration enabled.
If it’s not enabled yet, reach out to your Suptask admin or contact support.
How the email notification can be configured in Tally form
in order to capture tickets.
Preview of the form:
Preview on how the form can look in Tally when it is ready.
