Creation of Tickets in Direct Messages (DM) is a great use case to use for information that should only be shared between the requesting user and the responding Agent team.
Common use cases includes IT or HR teams who receives requests from users in Direct Messages (DM) on Slack.
How to create a ticket in Direct Messages (DM)
- User can add the 🎫 emoji on the message in DM that will trigger the creation of the ticket.
- Select where to create the ticket and using what Form.
- Submit to create the ticket.
- The ticket will be created where requesting user and the team of Agents will be automatically notified.
In order to use the 🎫 emoji in DM to create tickets, navigate to https://app.suptask.com/public/auth-dm and grant the access to Suptask. Suptask will automatically message you to authorize using this link if it has not been authorized with your account before.
Read more about How to create tickets.
