Every Ticket Form can be available for Private tickets by enabling it on the Ticket Form from the Suptask Web admin.
Private tickets within Direct Messages (DM) is a great use case to use for sensitive information that should only be shared between the requesting user and the responding team.
Common use cases included IT teams who shares credentials, HR teams who communicates employee data and Finance teams who shares financial confidential data.
User privacy is always respected and Suptask requires each user to explicitly grant access to this feature. Slack requires each user to authorize this feature.
Please go to https://app.suptask.com/public/auth-dm and enable private ticketing, before you can create your first ticket in DM.
Once the user granted the permissions, Suptask ticketing will be available for Private tickets and in DM for the user.
Create a ticket in DM
- User sends a message to another user using Slack Direct Message (DM)
- User can either use the :ticket: emoji on the message to create the ticket, or the shortcut from the message field or on the message to create the ticket.
- The ticket is created between the requesting user and the responding team, without exposing the information in the ticket to anyone else.
Read more about how to create tickets.
