Ticket creation with Suptask can support a number of different teams and use cases:

• Submit an IT issue in the Collaboration channel #it-helpdesk to the IT team.
• Have your employees send a personal enquiry to the HR team using Private tickets. 
• Create a ticket directly from your Direct Message (DM) conversation into your team inbox. 
• Submit internal service orders from the mobile Slack client using Suptask App Home.

To help you get started with your use case, we have collected a number of videos and described the steps below.

Create a new ticket using message shortcuts: 

Use the shortcut on a message to trigger the creation of a ticket from anywhere in Sla

'ck, incl channels, direct messages (DM) or any private group. 

1. Move your mouse over the desired message to create a ticket from. 
2. Press on the three dots within the context action menu to the right. See example screenshot below.
3. Select Create a ticket (suptask)
   If you do not see it, select More message shortcuts... to list additional shortcuts.
4. Suptask will guide you through creating the ticket for the desired person or team.
5. Done!

Create a new ticket from messages using the Ticket emoji:

1. You have sent a message which you want to start a ticket from.
2. On the message, add a reaction emoji by hovering over the message to display the small section with action icons in it. 
3. Select the reaction emoji Ticket (:ticket: 🎫)
4. Suptask will automatically identify this emoji as the trigger to create a new ticket
5. Suptask will display the ticket forms available to submit a new ticket in this channel. Select the one you want to use 
6. Fill in the form fields and submit the ticket
7. Done! Your first ticket has been created.

Create a new ticket with slash command:

1. Type /suptask to initiate the ticket creation and select ticket forms.
2. Select the ticket form you want to use when submitting your ticket
3. Fill in the form fields and submit the ticket.
4. Done! Your ticket has been created

Create a ticket from Suptask App home in Slack: 

1. Open the Suptask app in Slack from the left-side menu (search for it if it does not show up)
2. Click on Submit a new ticket action button.
3. Select where you want to create the ticket and to which inbox form. 
4. Fill in the form fields and submit the ticket.
5. Done

Create a ticket automatically from new messages: 

Create a new private ticket:

Create a ticket from Direct Messages (DM):

Additional information

Here are other useful articles to enhance your ticketing experience with Suptask