How to use Slack Workflows

Using Suptask within Slack Workflows
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Written by Sara
Updated 1 month ago

Slack Workflows allow you to build a multi-step workflow that combines different inputs and actions. Suptask supports Slack Workflows and opens up the possibility to create Suptask tickets within a workflow. 

Read more about Slack Workflows here: https://slack.com/help/articles/360053571454-Set-up-a-workflow-in-Slack 

Suptask support tickets to be created by using a ticket Form as well as populating the ticket Fields within the Slack Workflow builder. 

Below follows a set of examples that can be done using Suptask within Slack Workflows. The use cases are not limited to these as Suptask is an workflow action that can be combined in many different ways. 

If you don't see Suptask as a supported step in Slack Workflow, try to re-install Suptask as new permissions are required.

Request a weekly report to be created: 

  • Workflow is initiated from a shortcut within a channel.
  • Request to create a weekly report by opening a Suptask ticket.
  • Ticket is automatically created and announced in the channel.

Create a ticket from an API 

  • Workflow is initiated from a Webhook API call that can be done programmatically.
  • Suptask ticket is created using the input from the Webhook request.
  • By using the data from the Webhook request, we are able to populate the fields in the ticket Form for the Suptask ticket.

There are a set of different actions that can trigger the workflow to be started. As of today (2022-09-18) these below are the following available triggers in Slack: 

Below is an example on how a basic workflow configuration of creating a Suptask ticket, containing only the ticket Field description (here you could have any ticket Fields exposed of your choice, configure in Suptask web admin):

To get started building Slack Workflows, check out this article:  https://slack.com/help/articles/360035692513-Guide-to-Workflow-Builder

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